The App uses Apptentive, a feedback and communication service ("Apptentive") provided by Apptentive Inc. Apptentive uses a technology similar to a "cookie" in order to help the App analyze overall traffic patterns and collect your feedback through the App. Have the product at hand when registering as you will need to provide the model number. 3. Also, sound abatement foam in unaffected devices may be placed in a different location due to device design. You are about to visit the Philips USA website. Those risks include but are not limited to headaches, nausea, irritation of the eyes, nose or skin or potential cancer . We have notified all customers affected by the recall through email and each customer will shortly receive a physical mailed notice. For more information about how DreamMapper processes your data click here. Philips Respironics DreamStation CPAP Machine: Two-years limited warranty DeVilbiss IntelliPAP Standard CPAP Machine: Five-year warranty Somnetics Transcend EZEX miniCPAP Machine: Three-year warranty Manufacturer warranties actually begin on the day you buy the CPAP machine from the manufacturer. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. Items of personal information provided: Country, name, email address, device serial number, and telephone number How it works. Call1.800.356.5221M-F 8AM-8PM | Sa 8AM-5PM (CST). Enter the Captcha characters. What information do I need to provide to register a product? On June 14, 2021, Philips Respironics announced a voluntary recall for certain CPAP, BiLevel PAP, and Ventilator Devices due to two issues related to deterioration of the sound abatement foam used in these devices. Registration Link: https://www.usa.philips.com/healthcare/e/sleep/communications/src-updateWe wanted to share our step-by-step walkthrough of the process to register your CPAP machine / BIPAP machine/mechanical ventilator devices for the Philips Respironics Recall. Consultation with health care providers about using an inline bacterial filter with ventilators, which may help to filter out particles of foam, as indicated in the Philips recall notification, which also notes limitations of this option and areas of caution. Our trained service professionals can make sure that the affected foam is completely and safely removed, and that the new silicone foam is inserted correctly. Due to technical reasons, we are currently not supporting registrations for medical devices like CPAP and BIPAP. Enter your Username and affected Device Serial number. The CPAP team strives to provide insightful and meaningful information to its audience, keeping you in the know on the latest happenings in the sleep health and respiratory world. We understand the profound impact this recall has had on you, and that for those who are waiting for a repaired or replaced device, this progress cant come quickly enough. This recall is for all CPAP and BiLevel PAP devices manufactured prior to April 26, 2021. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. If your product is eligible for extended warranty, first you need aMyPhilipsaccount. We know that you are eager to find out when youll receive your replacement CPAP, BiPAP or Mechanical Ventilator device. Please note that once an RP kit is shipped for the affected Trilogy 100/200 device, the loaner Trilogy Evo must be returned within 45 days to avoid being charged. Register your device (s) on Philips' recall website . In some cases, this foam showed signs of degradation (damage) and chemical emissions. The recall is due to potential risks related to the foam used to reduce the sound and vibration of the motor. For a list of the affected devices and more information regarding the recall from Philips Respironics you can go to: https://www.usa.philips.com/healthcare/e/sleep/communications/src-updateChapters:00:00 Intro00:44 Find Your Serial Number01:49 Online Form06:05 Demand for CPAP MachinesShop Online: Our Store: https://sleeplay.comCPAP Machines: https://sleeplay.com/collections/cpap-machinesCPAP Masks: https://sleeplay.com/collections/cpap-masksCPAP Cleaning: https://sleeplay.com/collections/cpap-cleaningCPAP Supplies: https://sleeplay.com/collections/cpap-suppliesOxygen Therapy: https://sleeplay.com/collections/oxygen-therapyGo Social:Facebook: https://facebook.com/sleeplaygroundInstagram: https://instagram.com/sleeplaygroundTwitter: https://twitter.com/sleeplayground TikTok: https://tiktok.com/@sleeplaygroundBecome an Affiliate:https://sleeplay.refersion.com/affiliate/registrationFree Consultation:https://calendly.com/sleeplay/respiratory-therapist-consultation Click Save. The risks include that the foam may degrade under certain circumstances, influenced by factors including use of unapproved cleaning methods, such as ozone.Product DescriptionThe Philips Respironics . Philips Respironics DreamStation AutoSVPlease Note: Philips has stated there are possible risks to users related to the sound abatement foam used in certain Philip's sleep devices currently in use. For those who cannot currently afford new equipment but who have been encouraged to continue their sleep apnea treatment, weve included a few solutions at the end of this article that we hope can be beneficial to you. Many of the Philips Respironics CPAP, APAP, and BiPAP machines sold from 2009 onward except the DreamStation 2 used this type of sound abatement foam and are impacted by this recall. You can find the list of products that are not affected. Below youll find a list of commonly asked questions about the CPAP recall. Can I have it repaired? On June 14, 2021, Philips Respironics issued a voluntary recall of its CPAP, BiPAP and mechanical ventilator devices. Please open the DreamMapper app on your mobile device and enter your Username and Password and click Login. Then you can register your product. We understand that any change to your therapy device can feel significant. Both the DreamStation CPAP and DreamStation 2 CPAP Advanced include an identifiable Therapy ON button. unapproved cleaning methods such as ozone may contribute to foam degradation. Amsterdam, the Netherlands - Following the company update on April 26, 2021, Royal Philips (NYSE: PHG; AEX: PHIA) today provides an update on the recall notification* for specific Philips Bi-Level Positive Airway Pressure (Bi-Level PAP), Continuous Positive Airway Pressure (CPAP), and mechanical ventilator devices to address identified . Once you have successfully logged in, please open the instructions below for specific instructions on how to transfer the data from your current device to DreamMapper. To register your product, youll need to log in to your My Philips account. Also, sound abatement foam in unaffected devices may be placed in a different location due to device design. Our trained service professionals can make sure that the affected foam is completely and safely removed, and that the new silicone foam is inserted correctly. A patient no longer needs to tap a Ramp button every night to start at the desired pressure. Purpose of Collection and Use of Personal Information Below is the information you need to know on this recall, how you might be impacted, what next steps should be taken, and what you should expect. Using a new account on a desktop or laptop. You can register your device at https://www.philipssrcupdate.expertinquiry.com or call their registration line at 877-907-7508. Once set, the device will automatically start at the selected Ramp Plus pressure with all future therapy sessions. Based on the extensive testing and analysis that we have done over the past 18 months working with five independent certified laboratories, as well as third party experts and physicians - we now have a complete set of results** for the first-generation DreamStation devices. FDA Green Lights Repair and Replacement Program for Philips DreamStation Recall, How do I know if my device was recalled?, a process he said would likely take a year, helpful guide to finding a low-cost CPAP machine. If you do not have a second device available we suggest you print out the instructions. 1. How can I register my product for an extended warranty? Duration of Retention and Use of Sensitive Information We have completed all steps with Philips Respironics currently available to help our customers move forward in the process. You can also upload your proof of purchase should you need it for any future service or repairs needs. When you provide the Authorization for Collection and Use of Personal Information below, you can use services for improved enhance treatment adherence through this application. Access all your product information in one place (orders, subscriptions, etc. When we refurbish the affected devices with a new blower and air pathway, we also clean and disinfect them. You can refuse to provide the Authorization for Collection and Use of Sensitive Information. Doing this could affect the prescribed therapy and may void the warranty. Note: Please use the same email address you used when registering your device for the voluntary recall. Please open the DreamMapper app on your mobile device and enter your Username and Password and click Login. Additionally, Philips Respironics suggests patients review the age of their devices, as they are typically recommended to be replaced after five years of use. In compliance with Philips instructions and standard recall practices, CPAP.com is not replacing recalled products with current stock nor issuing refunds for past orders. DreamStation Go: Whether you're traveling for business or venturing out on the vacation of a lifetime, DreamStation Go provides an easy, reliable and portable PAP experience for users who . Please contact your Philips representative if you are in need of a loaner Trilogy Evo device for a patient. Method of provision:Electronically transfer immediately upon authorization for collection and use of personal information This new assessment is limited to the evaluation of VOCs for first-generation DreamStation devices and does not evaluate the risks of potential foam particulates or cover other devices affected by the recall. If you do not have a second device available we suggest you print out the instructions. Philips Respironics offers innovative products for sleep and home respiratory care as well as medical education and value-added programs to help you navigate a rapidly changing industry landscape, and in the interest of maximizing both clinical and business success. Information for Philips Respironics DreamStation users, How to transfer prescription settings from youraffected device so Philips Respironics can begin to prepare your replacement device, Using a new account on your mobile device. This process should take about 10 minutes to complete, but may vary based on internet speed or device used. You can create one here. Review of this assessment has determined that exposure to the level of VOCs identified to date for the first-generation DreamStation devices is not typically anticipated to result in long-term health consequences for patients. You can also upload your proof of purchase, so you have it, if you need it for service or repairs. If the product does not perform after following the FAQs & troubleshooting steps. Once you have created your account, please select your mobile device operating system below for specific instructions on how to transfer the data from your current device to DreamMapper. We recommend you upload your proof of purchase, so you always have it in case you need it. Register your product and enjoy the benefits. You can sign up here. On behalf of Philips, Flurry will use this information for the evaluation of your use of the App, compiling reports on App activity for Philips, and in order to provide other services relating to App activity and use of the App to Philips. Using alternative treatments for sleep apnea. Please visit mydreammapper.com by clicking the Login button above. Register - Philips Respironics DreamMapper Register Country* First Name Last Name Email Address* Confirm Email Address* Mobile Phone Primary Device Serial Number I understand and accept the Terms and Conditions. Receiving party's purpose of use of personal information: Store the collected information Please review the DreamStation 2 Setup and Use video for help on getting started. Questions about next steps after you have transferred your prescription settings? Doing this could affect the prescribed therapy and may void the warranty. If you do not have this letter, please call the number below. All of the relationships we hold dear, our family, friends, coworkers, and customers are affected. The advocacy demonstrated by the AASM has not been confirmed as a solution from CMS, however, so the best course of action is to call your Medicare or Medicaid provider directly regarding new sleep studies, reimbursement for repair costs, or the issuance of a new device. You can refuse to provide the Authorization for Collection and Use of Personal Information. VA has distributed approximately 300,000 Philips CPAP or BiLevel PAP devices for Veteran . Philips Korea Corporation (hereinafter the "Company") values your personal information and complies with applicable laws and regulations for personal information protection, including the Personal Information Protection Act. U.S. only: If you are looking for more information on how to use your new device and become familiar with it, you can visit www.philips.com/ds2-replacement for more information. Always follow manufacturer-recommended cleaning instructions. The affected products are identified in the tables below: All Affected Devices Manufactured Before 26 April 2021, All Device Serial Numbers, DreamStation ASV DreamStation ST, AVAPS SystemOne ASV4 C-Series ASV C-Series S/T and AVAPS OmniLab Advanced+, SystemOne (Q-Series) DreamStation DreamStation Go Dorma 400 Dorma 500 REMstar SE Auto, Trilogy 100 Trilogy 200 Garbin Plus, Aeris, LifeVent, A-Series BiPAP Hybrid A30 (not marketed in US) A-Series BiPAP V30 Auto, A-Series BiPAP A40 (not marketed in the US) A-Series BiPAP A30 (not marketed in the US). In the interim, in specific markets, a Trilogy Evo device can be made available for patients currently using affected Trilogy 100 and 200 devices. The Company may provide a part or all of your personal information to a third party to facilitate the work. As part of the remediation process, customers and patients will be provided with more information on the next steps to implement the permanent solution as it becomes available. The devices included are CPAP machines due to issues related to the polyester-based polyurethane sound abatement foam used in its continuous and non-continuous ventilators. It is important to note that the tested DreamStation devices were not exposed to ozone cleaning. Receiving party (contact information):Affiliates other than KoninklijkePhilips N.V.(contact information of responsible division:privacy@philips.com) For more information on the recall notification (U.S. only) / field safety notice (Outside of U.S.), as well as instructions for customers, users and clinicians, affected parties may contact their local Philips representative or visit www.philips.com/SRC-update If you are a patient who has been affected by this recall, do not try to remove the foam from your device. To register a new purchase, please have the product on hand and log into your My Philips account. As we learn more, we will update our customers via email and the CPAP community at large using this blog. This foam is cleared for use by the FDA in the DreamStation 2 CPAP device and authorized as part of our remediation. If you cant afford a new machine outright or are having issues with your insurance provider, rest assured that there are several options that exist to find low-cost or free CPAP equipment, including government assistance or charity donation programs. Philips Respironics continues to monitor recall awareness for affected patients [1]. If you had a CPAP machine before you got Medicare, you will need to check with Medicare to see if you qualify for certain requirements that will cover the cost of the replacement of your machine. Countries where the receiving parties are located:Japan, Europe, etc. Additionally, the AASM requests flexibility from CMS in allowing and covering the cost of replacing recalled devices during the five-year reasonable useful lifetime. The letter suggests DME suppliers should be allowed to repair or replace the recalled equipment without the need for a new clinical evaluation or sleep test; requests for patient alleviation from potential repair or replacement costs were suggested, as well. We strongly recommend that customers and patients do not use ozone-related cleaning products. The foam that is used in some devices to reduce sound and vibration showed signs of degradation (damage) and chemical emissions. Amsterdam, the Netherlands - In June 2021, Royal Philips' (NYSE: PHG, AEX: PHIA) subsidiary, Philips Respironics, initiated a voluntary recall notification in the US/field safety notice in other countries for certain sleep and respiratory care products to address potential health risks related to the polyester-based polyurethane (PE-PUR) sound abatement foam in certain CPAP, BiPAP and . If your product is eligible for extended warranty, first you need aMyPhilipsaccount. The affected products are identified in the tables below: A-Series BiPAP Hybrid A30 (not marketed in US), A-Series BiPAP A40 (not marketed in the US), A-Series BiPAP A30 (not marketed in the US), Products that are not affected may have different sound abatement foam material, as new materials and technologies have become available over time. Patient setup and training. Purpose of Collection and Use of Sensitive Information Per Philips Respironics CEO Frans van Houten We deeply regret any concern and inconvenience that patients using the affected devices will experience because of the proactive measures we are announcing today to ensure patient safety.. You are about to visit a Philips global content page. 1. (, Sign up to the Philips newsletter for exclusive offers, Register your purchase to unlock the benefits, 1. If your prescription has expired, its worth considering a home sleep testwhich lets you complete a sleep study from the comfort of your own bedto renew your prescription. After youve registered your machine with Philips, you may be asking, what are my options for continuing therapy while I wait for Philips to send me a replacement machine or repair kit? This effort includes wide-scale, global ramping up of manufacturing, repair, services, supply chain and other functions to support the correction. 1875 Buckhorn Gate, 5th Floor, Mississauga, Ontario L4W 5P1. On June 14, 2021, Royal Philips' subsidiary, Philips Respironics, initiated a voluntary recall notification * for certain sleep and respiratory care products to address identified potential health risks related to the polyester-based polyurethane (PE-PUR) sound abatement foam in these devices. This new assessment is limited to the evaluation of VOCs for first-generation DreamStation devices and does not evaluate the risks of potential foam particulates or cover other devices affected by the recall. Even Auto ON is enabled so that all you have to do is put your mask on and start breathing. We are aware of the concerns raised by this information and we are sincerely apologetic for any disruption of care or inconvenience that may have been a result. 1. Further testing and analysis is ongoing. December 2022 update on completed testing for first-generation DreamStation devices, Jan Kimpen, Chief Medical Officer, discusses what the test results mean for healthcare providers and their patients, Jan Bennik, Head of Test and Research Program, explains the details behind the testing results. . Dreammapper has the ability to send you in app notifications based on inputs you provide directly when you set up your account, such as what mask you use, in addition to promotional messaging from Philips. To do this you will need to register for a DreamMapper account or sign into your existing account using either the DreamMapper app on your moble device or via the DreamMapper website on your desktop or laptop computer. Products that are not affected may have different sound abatement foam materials, as new materials and technologies are available over time. Once the purpose of use is achieved, your personal information will be destroyed immediately, unless otherwise required by laws. 2. For further information about the Company's collection and use of personal information, please click the URL below. If you allow us to use this information for marketing purposes, we may send you marketing messages based on your device model. How are you removing the old foam safely? There are currently no items in your shopping cart. You can find the list of products that are not affected here. This includes Dreamstation, Dreamstation Go, Dreamstation ASV/ST/AVAPS, System One, and Remstar SE Auto . Your IP address is anonymized prior to use and storage within Apptentive's products and services. Philips Respironics Mask Selector uses no-touch. As a first step, if your device is affected, please start the registration process here. To do this you will need to register for a DreamMapper account or sign into your existing account using either the DreamMapper app on your moble device or via the DreamMapper website on your desktop or laptop computer. You should have received a letter from Philips about this issue that contains log-in credentials for the registration website. To register your product, you'll need to log into you're my Philips account. Buying a CPAP machine outright offers several advantages and can be the most cost-effective option. DreamMapper has the ability to share your therapy data with your Home Care Providers electronic health records system. When you provide the authorization for collection and use of personal information below, you will be informed of various information about recent news and events via text message or email. Note: If you are using a mask from another manufacturer, please select Mask Not Listed. Philips Respironics Chief Executive Frans van Houten said, Were going to put all our capacity to focus entirely on replacing and repairing these units, a process he said would likely take a year. All rights reserved. As a reminder, we recommend using a second device to read through the step-by-step instructions for an easier set up and transfer process. Access all your product information in one place (orders, subscriptions, etc. Give us a call today and one of our 5 star customer service representatives will help you. Email: respironics.service10@philips.com. Product registration To register a new purchase, please have the product on hand and log into your My Philips account. This could affect the prescribed therapy and may void the warranty. Our update in November 2021 provides broadened guidance regarding affected CPAP, BiLevel PAP and Mechanical Ventilator devices, and mechanical ventilators, as follows: For patients using BiLevel PAP and CPAP devices, talk to a health care provider to decide on a suitable treatment for medical conditions, which may include: Using another similar device that is not part of the recall.