Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. Also please be advised that this card must be surrendered upon request by a MARTA official. The Mobility Bus may arrive prior to 6:45 AM but is not considered late until after 7:15 AM. Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). MARTA Mobility Customer entering through Rail Station fare gate Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. Student Program (K-12) Group Discount. If customers travel with a PCA, they may travel with one companion in addition to their PCA. MARTA Mobility. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. https://pass.itsmarta.com/Account/Login. Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. Mobility Bus MARTA is smarta! Day and time of experience 2424 Piedmont Road, NE A MARTA Mobility Service Agent will explain the service and/or mail an application. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. Cards MUST be turned in immediately for a re-placement at no cost. A CCR will return the call and complete the reservation. When a return trip is needed, indicate the desired pick-up or drop-off time. Customers may also cancel via the MARTA website @ To request an alternative format, please call MARTA during normal business hours at. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. A MARTA Mobility Service Agent will explain the service and/or mail an application. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). Yes, you can register your Reduced Fare Breeze Card and load it online at Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! MARTA Police (Non-Emergency) 404-848-4900. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. Assistance for TDD Users: (202) 366-0153. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Lost Item Inquiry Formfor lost items. The thirty (30) Minute Ready Window will begin at the stated Ready Time. Benefits and job security are a plus also. Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. 3. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. Please complete the For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles. Claim your pass with the appropriate voucher links above. Applicants should indicate whether they will travel with a PCA during the application process. 404-848-5826. It's part of making MARTA a transit system everyone can use. MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. How much does a Reduced Fare Breeze Card cost? Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station When does my Reduced Fare Breeze Card expire? NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. University Program. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. MARTA has the right not to issue a replacement card. The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. 2424 Piedmont Road NE MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. MARTA Transit; The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services. Customer Service. For this reason, different types of eligibility that have developed in the transit industry, including: MARTA attained the Silver level of recognition for its sustainability efforts. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). The fax number for Mobility Eligibility is 404-848-6900. Solicitation or selling goods or services without the express permission is prohibited. 2. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. 404-848-5389, or mobilitycertification@itsmarta.com, To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. MARTA Police (Emergency) 404-848-4911. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. MARTA Mobility does not access residential driveways. (Across from Lindbergh Center station) Inconvenience in using the fixed route system is not a basis for eligibility. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. 1. How do I use my Reduced Fare Breeze Card? MARTA Police (Emergency) 404-848-4911. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). Exact addresses of both the origin and destination. MARTA Mobility Appeals Panel Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. MARTA Mobility. Customers may travel with one companion. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. MARTA Police (Non-Emergency) 404-848-4900. 30 Alabama Street, SW Alternative format requests may also be made during the application process. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. Additional companions will be allowed on a space available basis. Learn more. This category is not required once a transit system is 100% accessible. 404-848-5000 . Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. Customers are allowed to bring bikes on buses that are equipped with a bike rack. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Riders' Advisory Council; . 404-848-5826. No commercial or large-size carts, or dollies unless collapsed. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. Wheelchairs are defined as three or more wheeled devices. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. Should an application be denied, the applicant has the right to appeal. Atlanta, GA 30324-3330, Via Fax: About MARTA. Also, only you are allowed to use your Reduced Fare Breeze Card. DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. You willstill have the optionof goingintovoicemail. Operators cannot make change. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). *Unlimited rides for consecutive days beginning first day of use. MARTA Police (Non-Emergency) 404-848-4900. Train Hours. If the visitors disability is apparent, this documentation is not required. The PCA may either be an employee of the customer, a relative, a friend, or a care provider. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. A requested trip time may not be available. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. Small strollers or carts must be securely held and not block aisles or passageways. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. to request that an application be mailed or emailed to you. Learn more. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. Click this link[ Reservations can be made by calling Paratransit Reservations at (770) 427-2222. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. 404-848-5000 . MARTA Mobility Breeze Cards are not transferable. The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). Customer Guides and other written materials are available in alternative formats. MARTA Transit; MARTA Service; Facebook; Instagram; Travel Companions are subject to the regular MARTA Mobility fare. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. The application allows for the following online: MARTA Mobility. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. 6. It is strongly recommended that a customer using a manual wheelchair have attached footrests. 2424 Piedmont Road, NE A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Atlanta, Georgia 30324-3330. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY MARTA Reduced Fare Office MARTA Customer Experience. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." PCAs travel at no cost when accompanying the eligible customer. In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. Customers using oxygen tanks should have at least a four (4) hour supply of oxygen. When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. Customers are responsible for providing access to gated communities or secured complexes. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. traveltraining@itsmarta.com. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. The CCR will make every effort to accommodate requested pick-up or drop-off times. 4. MARTA Mobility Operators are expected to obey the same rules as our customers. Partnership Program. 5. Requests to suspend subscription service must be made at least thirty (30) days in advance. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. MARTA is a stable in Atlanta and people stay with them till retirement. 2424 Piedmont Road, NE MARTA Police (Emergency) 404-848-4911. If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. 404-848-5000 . The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. The Ready Time is the earliest time in which a vehicle may arrive at the customers location.