Hi If it is your first time you should certainly be fine. I havent received anything through the post about a fine or request to pay the charge. They will not deal with you either by email or phone snail mail is the only communication In this day & age I despair!!!! Then pay and you should avoid a big fine. Hi Thanks for your post. I see the 2.50 still sat in the account after checking when I got another letter today demanding 105 + another 2.50.. WHY I ask. What do you think, how flexible are they if I still pay today (1 day delay) will i still be issued a penalty charge? Hope that helps. Because Im an honest person, I preferred to pay with that money I would willingly climbed on the London Eye with the whole family and my daughter and I gave up because London is expensive for an Italian, it annoys me very much have you got that money for a tunnel, I know that now is the next time rather than go through the tunnel spend twice as fuel. but their response will be within 40 and 50 days so I really dont know what to do now. I have only just remembered that I didnt pay for a double crossing 19 days ago. Will I get a PCN or should I pay today on the Nissan numberplate? My wife made a return trip with our boys 8 days ago and when I asked her if she had subsequently paid she said Oh ****, no, I forgot! Hope it helps.https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal. Hi Pay when you get back and you should be fine if it is the first time that you forgot to pay. The cost of a van is 3.00, so the system should ask for the correct amount. I have never driven through the Dartford crossing as I do not even know where it is!! Came back from Cornwall this saturday, had a nightmare 10 hour journey. Very confused only just received letter nearly 8 weeks after so how can the pcn cancellation work now or will it still apply. And now they want a further 200 more, I had two big guys turn up at my door at 6am wanting to remove goods. I did not cross bridge since last 4 years but I received fine for crossing in Jan 2015 that day I have part exchanged my car for the fined one so Im owner since 16:00 and crossing was recorded at 13:20. However he said, its tough, you have no choice but to go through the tunnel and back over the bridge to get home and you will be charged!. I used the Dartford tolls on Saturday, however when I went online to pay the website wasnt working or wouldnt accept my card (I tried 3 different cards). Just to give you an impression of why I perceive of these regulations and timelines as too strict and unfair, I would like to point out how the road toll is handled in Auckland, New Zealand, where I travelled this spring. I have used the crossing several times and remembered to pay later that day but forgot one time and remembered 3 days later. and I was tranquil about. Register a Dart Charge account: This will simply take cash from your account for crossings you make without the need to log on and make individual payments. Because I did the journey in a day Ive been collared for my return so no leeway to pay re first offence. What hope do we have. I made a return crossing (first ever crossing) on 7/9/15 and completely forgot to pay by midnight the following day. . if I will not pay within the 27th February? This will be a local council PCN, which is received on the spot. I thought this was correct as the PCN was for 70 and I was paying the toll charge of 2.50. Pay in advance for a one-off crossing: If you only use the crossing occasionally, for trips to the airport etc, then paying a minimum of 10.00 into an account is not a good use of your money. Hi, I forgot to pay the crossing charge on Sunday and paid this morning, Im worried about getting a letter through the post with a charge, do you think I will get away with it? I drove back from Ipswich on 10 June there was a major accident and I queued for 2.5 hours once the traffic got going I just continued on my journey. (1) We are not 100% sure which vehicle we will be using, or we might even use the bike. A few weeks later we received a letter from the Dartford Tunnel telling me that the return journey had not been paid and enclosing a fine. (4) If you have a Santander bank account it is a nightmare trying to use their credit card on line, I would use AMEX but gov.uk dont accept them. Re-roll whole conversation and stale mate. This is a return to the days of King John. The rest will be dropped. Hi I would certainly speak to SANEF the operator about some form of compensation. I pity those who have to make the journey on a weekday rush hour. Could you help a little further and tell me where I write to? Plus, it provides information on the time and date of the crossing. If the PCN is not paid, additional fines may be imposed and enforcement action may be taken, such as court summons or vehicle clamping. If it was your first offence, you will be given 14 days to pay the original toll and avoid the fine. If it was in the same car you might get the fine however, as she paid, the system might get confused and not issue a charge. chapter name 1night's black agents solo ops by gareth ryder-hanrahan 2night's black agents: solo opscredits publ. The system seems to be extremely clogged. Reasons for appeal to the independent adjudicator must fall into the following: You were not the registered keeper of the vehicle when the alleged contravention occurredThe vehicle was taken without the owners consentThe owner is a vehicle hire firmThe road user charge was paid on time and as requiredNo user charge or penalty is payableThe penalty exceeded the amount that applied in the circumstancesThere has been a procedural impropriety by the charging authorityCompelling reasons, Start your appeal hereClick here for further information on starting your appeal to the independent adjudicator. I think they have 56 days to make a decision. The thing that annoys me is that we did set up a Dart Charge account online and one that would top up automatically when it got below 10. I am happy to admit I forgot to pay (its a first offence) but by the time I got a PCN the fine had risen to 107.50 each way :(. I have had the same issue. Penalty charge is payable for each use of the crossing, so a return trip could cost up to 210.00. There was an odd-looking letter C on another sign, so we assumed it was something to do with the congestion charge. again an easy way of getting money out of the driving public. Phone them on their number 0300 3000120 and pay the original fee. I ask you to re-evaluate my sanction and could lower the level because if there are 300,000 drivers who do not pay there must be a reason. On 9 Jan 2016 I received by mail a notification from EPCPLC, dated 19 Dec 2015 . This system is completely insane. You should certainly remain exempt if you were before. When driving on the Dartford Crossing, cars are asked to pay 2.50 by midnight the following day. You say that you moved house in May 2020, and updated the V5 then. i was travelling from Cardiff to Grays RM20 3AS . The problem was I never saw the notification Until 16 days later as I was abroad on holiday. In Canterbury a couple for example were open 5am till midnight. also people should be able to pay by post after crossing. I didnt even know about those charges as it was my first trip around London. Its also clear the site is targeting millions of foreign drivers who use the crossing each year, with the website offering versions of the payment system in 18 languages.How to pay the official site: If paying online, make sure you save cash and get an official receipt by heading here otherwise you could be left with no proof of payment or means of appeal if something goes wrong.www.gov.uk/pay-dartford-crossing-charge. The best way to pay for a Dartford Crossing is to use the official website. I hope you found the information helpful and that it helps you decide what to do. At least I was allowed to just pay the 2.50 and avoid the fine, which I did right away. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. At least waste as much of their time as possible with phone calls and letters, after all they are wasting your time. APH Community > Beat late payment of the Dartford Crossing charge. You can find out more by contacting MoneyHelper. Go to dart on https://www.gov.uk/pay-dartford-crossing-charge Hopefully matter is now closed. I think this is v unfair and I will put in a complaint. I have tried to pay now but the DVLA site thinks my Ford is a Nissan. What happens if the authority rejects my appeal? I would suspect youll be charged the 2.50 crossing charge as its your first offence when the penalty is sent out, however your hire car company will still charge what is clearly a very high admin charge. (the registered keeper) by mail. Yes and please be aware that the phone lines will be open for shorter hours over the Christmas period, so you could ring up to find them closed and get a fine. And most importantly, dont worry be happy. I would like to be contacted by email I know the UK Govt doesnt care but at least I feel I had a way to strike back! After checking with the TfL website, entering QE II bridge, the name that is given for the crossing on Google maps, I could find no evidence for a charge. According to the chap on the phone the process of escalation is halted when you make a representation so the most Ill have to pay is 250 for both crossings even if its rejected but its a hell of a lot of money for a young family! I have wrote to them today along with my proof of payment, but fear they will reject this, as they are just after money. We seem to be O.K. I do recognise that has a recent history of making another slightly late payment, but there is no evidence that Dart Charge took that into account when actually issuing this PCN. Have now received another penalty notice, this time for 105. Receipt FJ No 29616281 ref 150522132752022153F7N. Drivers can be fined up to 105 if they don't pay. So how can I get the 14-day grace period and pay 2.50 only please? Im writing from Italy with the help of a friend translator Hi -The 14-day period is from when the penalty charge is sent out so you should be fine. They advised me on how to appeal and gave me everything I needed to make an airtight defence. I called customer service and they have no record of my crossing on Monday!! We have not heard this policy is changing. Request an accessible format. However I used the toll a few days ago on a return journey and yet again, same scenario, kids, stress, traffic and I completely forgot. I did not receive the penalty charge notice. I have today 14/11/2015 received a charge certificate for 105. If the T&Cs dont make this clear, have a word with your local Trading Standards office. So sometime in January 2020, a PCN would have been sent to the address on the V5C. Received a letter today(27 Nov 2015)but have proof of payment from Feb 2015. First the Lendal Bridge in York, now the Dart crossing. Hi You will need to give them a call. I did not know I only had 1 day to make the payment and ended up forgetting about it. I will let you know how I get on with the car hire company, although they havent been to helpful so far! Any truth in the rumour that PCN is Latin for: More Cash for George???????? What should I do? will help us to improve it. I would pay now and there is a chance youll be okay. The fine is reduced to 35 if you . There is no stopping place near any signs relating to payment, where a driver can safely stop and write down whatever information is given about means of payment. It really is a poor situation, but you will have to go through the whole process just to prove you didnt do anything wrong. I put it down to road works being carried out at that time. I informed them that their computer system had told me what to pay (5.00 return) and that I had paid it. Find a quiet corner and scream very loudly we feel for you! I have therefore been unable to use the website to (a) confirm whether I have received a PCN (b) make any payment in connection with it. , and email your request to info@highwaysengland.co.uk. Any advice on what to do would be appreciated, thank you. I have just returned from travelling in the UK in my car. Furthermore at the passing times, the traffic was so dense I even didnt see there was a charge to pay or somewhere mentioning a website. We often link to other websites, but we can't be responsible for their content. why would I go through that channel when it clearly states 14days grace for first timers and it was paid well within this. They never said if you use dartford crossing, remember to register this vehicle! Would I still get the 14 days grace as this isnt the first time Ive used it but is my first offence? . The one time I travel over the crossing in May I see no signs about paying a toll and now my friend whose address I use for my UK car emails me to say I have a fine! The phone will remind you to pay as you arrive at the your destination or crossing6. The window for payment contained in the Regulations is very short, and motorists can often have perfectly understandable reasons for paying late often, as in this case, by using the crossing in order to embark on a longer journey, during which payment may be understandably difficult. See my post above. Set up a pre-pay account: This will need to be done in advance and will require you to pay in at least 10.00 when you register. The crossing fee will be added to the Penalty Charge Notice. first offender for goodness sake the criminals are those extorting money out of people, such as government no less. Register with DartSave: This is a company set up to prevent you being fined if you forget to pay the Dartford Crossing charge. Please, I need your help. Last year it was toll booths only going through the tunnel and no payment going over the bridge. I was travelling with my family on holiday, and a part that I didnt know any thing about new rules It helps when you want to dispute the penalty charge. steve. I drove to work 5 times, that made 10 crossings. How much will I be fined if I forget to pay the dart charge: The penalty charges are as follows: Non-payment after one day: 70.00. Thank you. The signage at the Dartford Crossing is confusing, to say the least. They hung up on me.As i have never recieved a fine for the 1st of Feb and as far as i was aware it was paid do they have a certain time limit to send something to me cheers jim. this seems like a bit of a mess to me and probably why Humber Bridge are holding back on implementing their similar scheme with everything already in place, anyway looks like we crossed twice at easter on way to and from France unaware of the its introduction in Dartford seeing no signage or media warning of its introduction. You are not alone and as a whole batch of fines are going out at the moment, you wont be alone. If you do not pay the Dart Charge by midnight the day after using the Dartford Crossing, a Penalty Charge Notice will be issued. The company that runs the crossing are just a bunch of con-artists. Visiting Britain from abroad once a year, and never having done any payments through Payzone yet, I simply wonder how does this work do I just pop into any payzone store, tell them or type in my license plate, and pay the 2,50 cash, or do I still need any kind of account anyway? Received a response within minutes saying they would reconcile the late payment towards the crossing and cancel the PCN. The web page did not mention any outstanding crossings, so I took this as my payment was complete. I have appealed and await the response. I forgot to pay and just was late an hour before I actually made a payment, Really what a scam and stupid way as there are no reminders or anything and they expect you to pay the very same day. I have to pay the further 70 or 114.28 Swiss Francs by the 3rd of October, so I have a little time. Click here to pay online, set up a payment plan or manage your account using our Customer Portal. Remember like Transport for London and its Congestion Charge, you will not be reminded to pay your toll by the operating authority, which makes this a great service.Join up here:www.dartsave.co.uk. Am I now going to receive a fine I am gutted if this is the case it wasnt for the want of trying!! We travelled last month and first we knew about toll was a warning letter about a fine for not paying crossing charge. Husband phoned them up and the guy basically said tough you will have to appeal it. The 5 we paid is just sitting on an account to be used against future crossings. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Is it possible that someone else has used the car at the crossing? I simply cannot believe this is allowed to continue, its a scandal. I paid online in advance of a return crossing (2 journeys) cost 5 via the gov website. I tried to enter my car registration number on the ghastly and confusing UK gov website and it was refused. Is this still in practise, Id happily pay the fee but not the fine as I tried to PST and couldnt get through.