Please i need help. Croydons Green Party also indicated they wouldnt support the increase on social media by retweeting a link to a petition objecting to the 15% rise. The promise was readily broken, as in some cases it took council officials as much as six months to process the payments, causing financial hardship to many and seeing some traders go out of business altogether. I just received an e-mail from these incompetent fools otherwise known as Croydon Council below. If the cost of living crisis means you are struggling to make essential payments, you can also contact the money advice team at South West London Law Centres for free impartial advice by emailing debt@swllc.org, calling 020 8667 9252. The council will never callresidents to ask for bank details for the rebate, these should only be provided via the online form on the councils website. We are committed to making our website accessible to all visitors. Pay your Council Tax - GOV.UK Home Housing and local services Council Tax Pay your Council Tax We've matched the postcode to London Borough of Croydon . Croydons opposition leader Stewart King (Lab) confirmed that the Labour group would not vote in favour of the increase at the budget meeting on 1 March. Further details will be made available online or through Croydons council tax contact centre 020 8726 7000. But as Inside Croydon has reported, there are still many . Based in Croydon and edited by Steven Downes. The local authority sought the increase in the wake of issuing a section 114 notice last November due to a 130m hole in its budget, effectively declaring bankruptcy for the third time in the last two years. How to claim your 150 Council Tax rebate to help with rising energy costs. Posted on January 12, 2023 by insidecroydon. Hide, Send feedback directly to the content team using our website feedback form. The magic wand that an elected Mayor was supposed to wave and put right all that is wrong with Croydon might take a little longer to cast its spell, judging by the on-going struggles of the cash-strapped councils officials to do their jobs whether running the contact centre, getting peoples rubbish collected or even handing out free money. A. bankrupt London borough failed to sign off its budget on Wednesday night after a mass demonstration against plans to hike council tax by a record 15 per cent. The council will never call you and ask you to give them your bank details over the phone or by text. The auto-replies range from 5 to 14 days, but of course thats if they decide or can be bothered to send any emails on to the appropriate department. It is a London borough council, one of 32 in the United Kingdom capital of London. You should never give out your bank details by phone or by text. Show Payments of this emergency energy rebate were due to be made through households Council Tax accounts from April. But one area of administration that the council is apparently supremely efficient in is in issuing court action against law-abiding residents if they dare stop their Council Tax payments. Births, deaths, marriages and citizenship, extend your payments over 12 months instead of the usual 10, be automatically entered into the Direct Debit prize draw to win your council tax being paid for ayear. In February, the government announced that households in England in Council Tax Bands A to D would get a 150 lump sum to help with the rising cost of energy bills. She said: I will be voting against the 15% rise in council tax. One chap we spoke to earlier said that they might send out a cheque but he wasnt sure and was only interested in moving forward to his next call. Are unable to get over those pesky Rachmanistic behaviours Media resources & contact; Croydon Observatory; Home-Newsroom 2022-01-08T12 . To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Importance of cancer screenings, Tuesday Talk, ARCC, Jun 14, All you need to know about 150 Council Tax energy rebate, www.croydon.gov.uk/council-tax-energy-rebate, Cost of living crisis how to claim what youre entitled to, Race discrimination at work: giving people a fair hearing, Sex and sexuality dealing with workplace discrimination, Discretionary Housing Payment could help you out of a crisis, Talking about debt problems is the first step to solving them, Details of how this works can be read by clicking here, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, Grey man's appointment places Gray with Croydon clique, 'You never mentioned 15% tax hike when seeking election'. You misappropriated the funds for something else by accident If you are a Croydon resident, you will need to set up an account with grantapproval.uk. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA. Elsewhere, Thurrock and Slough councils, have also had requests approved to raise council tax by 10%. . Council Tax team, Croydon Council This is because will have already had a 150 payment through the Household Support Fund. The payments should have been made to eligible householders from April, if they pay their Council Tax by direct debit. find out if you're entitled to Income Support, Pension Credit or Tax Credits. var pd_tags = new Array;pd_tags["11130094-src"]="poll-oembed-simple"; And let the new elected Mayor, Jason Perry, know what you think by emailing him here: Mayor@croydon.gov.uk or by phoning 020 3253 2017. Because nobody cares. If you are eligible for the rebate, you do not need to wait for the council to contact you before registering with grantapproval.uk. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme. Hide, Send feedback directly to the content team using our website feedback form. giving feedback Councillor Mark Watson, cabinet member for communities, safety and justice. One-on-one help in signing up is available at borough libraries, in Access Croydon or by calling the contact centre on 020 8726 6000. Have you received your emergency energy Council Tax refund yet? Which seems at odds with reality. A Penalty Charge Number must be entered. Revised, or reduced? Enter your email address to subscribe to this blog and receive notifications of new posts by email. 10 All the above. Opposition councillors at Croydon LBC are confident they can block the leadership's first set of budget proposals, which are expect to include plans to raise council tax by 15%. Croydon is divided into 28 wards, electing 70 councillors. Those who are not able to contact the council on its website are being offered the Council Tax contact centre phone number 020 8726 7000 but this is only staffed for seven hours each weekday, and not at all at weekends or at bank holidays. Err no I do not unless you crooks are removing money from my account to pay someone elses council tax & I know of this happening to someone in Croydon Borough previously though. Check your bank statement: has the council paid you your 150 Council Tax rebate yet? The government said: "Given the exceptional circumstance in these councils and unprecedented scale of financial deficits in each council, the government has agreed to the requests. Within the texts we use the URL textm.co this is a genuine communication from Croydon Council. Read about our approach to external linking. The local government finance settlement for 2023-24 was published last week, and it confirmed that Croydon had been successful in its request to raise council tax above the 5% referendum limit. Your message wasnt delivered. Despite repeated attempts to deliver your message, the recipients email system refused to accept a connection from your email system. You can choose whether you want to have the rebate paid into your bank account, receive a Post Office voucher to exchange for cash, or use the rebate to reduce your council tax bill. This sounds similar to the two-week promise made by Croydon Council to small business owners in 2020, when the council was handed millions in lockdown grants by the government. You can appeal against certain decisions, such as your liability, your Council Tax band, or your eligibility for an exemption or discount. To help us improve GOV.UK, wed like to know more about your visit today. We've matched the postcode to London Borough of Croydon. Find out who is responsible for paying Council Tax, if you're exempt from paying, the different ways you can pay your Council Tax bill and what happens if you do not pay. Send us a message; Other ways to contact us . The payment from the government is intended to defray rapidly rising fuel costs, and is a one-off refund, not a loan, and therefore does not need to be repaid. What's the least amount of exercise we can get away with? Most Companies do this regularly if the Council needs guidance contact Virgin, BT or well anyone really. Dont include personal or financial information like your National Insurance number or credit card details. but alas it refused to accept my password when setting it up EVEN though I followed the instructions on what the password should contain. Births, deaths, marriages and citizenship, support for energy bills and the cost of living. To change the bank details on your existing Direct Debit,complete the council tax Direct Debit instructionform with your new bank account information. Gove's funding increases have come too late to save Croydon. Have a useless executive team The revised opening hours are complemented by the wealth of useful information to be found on the councils website at www.croydon.gov.uk and residents can sign up to My Account at www.croydon.gov.uk/myaccount which they can use to: Opening a My Account is quick and easy. No surprise its them idiots Capita running the show. Proud to be Croydon - diverse and ambitious. Service temporarily unavailable. They (Croydon Council) are now saying that we will have to wait 10 to 20 days to see what happens and if nothing call them back. I also tried to set up an account with grantapproval.uk. Try contact-the-council@croydon.gov.uk email address. Paying your Council Tax Find out who is responsible for paying Council. Prime Minister Rishi Sunak's Government must now respond to the petition raised by Inside Croydon that opposes the imposition of a 15per cent Council Tax increase without first holding a cross-borough referendum on the matter. Statement from Mayor Perry on council tax, Council invites young people to build a Minecraft Croydon, Croydon celebrates National Apprenticeship Week 2023, Croydon launches community engagement sessions on Healthy Neighbourhood schemes in February and March, Croydons young people have more time to share health views. If you are emailing us with your change of date then include your name, account number and preferred date. 1. As with the covid business grants, theres a strong suspicion that the cash-strapped council might be hanging on to the government cash for as long as it can. Contact us Get in touch with us online, by phone or in person. It will take only 2 minutes to fill in. The scheme was introduced very quickly, leaving councils little time to prepare. Croydon has approved plans for a new, boosted council tax support scheme which will provide extra help to residents in need. The challenge to be trusted to do the big, bold, brave things, 14 February 2023 Inside Croydon is aware of several residents who paid the 71.02 for fortnightly green garden waste collections, but who have gone months without their leaves and clippings being taken away. Elsewhere on the council website, revised services which usually means reduced services are being highlighted, with red flags raised for rubbish and recycling services. Following Monday's council tax announcement Mr Perry said: "Given the scale of financial collapse Croydon has experienced, getting back on track will require incredibly difficult decisions. Further details will be. any other taxes or HMRC services You can also get help with signing in and using HMRC online services, for example if you've lost your user ID, password or activation code. If the council cannot get in touch with any residents as the deadline draws closer, they will add the money to the residents Council Tax accounts so it is not lost. You could make it easier for the council to contact you by completing an application for an online account. 6. Send us a message and we'll get back to you as soon as we can. Unless hes on a promise and has to apply for payment of his wages via a website. Ah that is unless you Of course it does not. The council has been processing rebates for residents who pay their council tax by direct debit since the beginning of April, paying out over 7.3m. Where to find us. Thank you for contacting the Council Tax Department. If your account is in credit as a result of overpaying your Council Tax in the previous year, you can apply for a refund. We are committed to making our website accessible to all visitors. Each eligible Croydon household in council tax Bands A to D will receive a one-off payment of 150 regardless of the number of people living there. A Croydon PCN number starts with 'CR' , followed by 8 digits/letters (eg. Visit the government's website for more information about support for energy bills and the cost of living. Other ways to contact us. If you are emailing us with your change of date then include your name, account number and preferred date. 7. This allows us to free up scarce resources to be focused on other key services that meet our residents needs. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. The council has a range of support for residents who may struggle to access online services, including options for family or carers to complete the form on their behalf. Croydon Council Tax team check their council tax and housing benefit accounts; report fly-tipping, dog fouling, graffiti and other environmental issues; and. Having failed to receive the service that they have paid for, one resident decided to dock the money from their Council Tax payments. We use some essential cookies to make this website work. Residents should: One-on-one help in signing up is available at borough libraries, in Access Croydon or by calling the contact centre on 020 8726 6000. Follow BBC London on Facebook, Twitter and Instagram. Register for paperless billing, pay your Council Tax bill, tell us you're moving home, let us know about a change in your circumstances, find out if you're eligible for a discount or reduction, appeals, refunds and Council Tax bands. We will continue to take Debit Debits until you tell us otherwise. To set up a Direct Debit, complete a council tax Direct Debit instructionform. This will update your details. Croydon residents who do not use direct debit to pay their council tax are being invited to complete an online formto receive their rebate payment. Choose to pay your council tax bill by Direct Debit, online, by telephone, post or via your bank or building society. Does the council ever conduct verification checks when receiving the monthly Council Tax payments from these accounts each month? The BBC is not responsible for the content of external sites. Council Tax team. ", He said the increase in tax would amount to "around an extra 4.50 a week, or 63p a day, for the average property. The council reckons even its online form should take around 10 minutes to complete. Payment line:0345 300 0614 (option 3) Most households in Council Tax bands A to D qualify for a rebate of 150, if they are occupied as a sole or main residence as at April 1 this year. Enter your: Fields marked with an asterisk ( *) must be completed: Penalty Charge Notice (PCN) Number: *. Calls will befrom 0203 3230 201 and texts will be from from LBCroydon. Here's how to complete your Croydon Council Tax change of address: 1) Head over to SlothMove's home setup service. I am living 4 bedroom house in wagon,Croydon i am band E so am i entitle for energy money. VOA Rent Officers For queries regarding Fair Rents, Local Housing Allowance rates and to contact a. If you wish to simply change the date of your Direct Debit, contact us. Done nothing: Mayor Jason Perry has yet to extend the operating hours of the councils contact centre. giving feedback Simples (sorry Meerkats) ya place on every direct debit account rebate credit 150 in any particular month programming the system to take 150 less from each account. If your energy rebate was credited directly to your council tax account, your discretionary payment will also be paid in this way. The councils online form should take around 10 minutes to complete. The first is a calculator which can give you an idea of what you may be entitled to. How much is your council tax increasing by? NEW Help improve this site by C. roydon residents have launched a petition against the borough's plans to raise council tax by a record 15 per cent from August. Show In view of the nature of the services it supports, the housing repairs phone service will remain; the contact number is 020 8726 6101. How frustrating. Croydons Street Champions cleared 8627 bags of litter in 2022 thank you to our volunteers! We are experiencing high volumes of customer contact. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. NEW Help improve this site by If as anticipated the proposed budget is rejected the mayor is expected to bring a revised budget back to full council on 8 March. 2023 BBC. Claims for the rebate can only be processed until September 30. Conservative mayor Jason Perry blamed the hike on "financial failures of the previous administration". Croydons Street Champions cleared 8627 bags of litter in 2022 thank you to our volunteers! If you did not receive an energy rebate payment, our discretionary payment will be made directly to your Council Tax account. Nearly 9-in-10 of Inside Croydon readers say that they have not received the government's 150 emergency energy rebate with their Council Tax, more than two months after the money was paid over to Croydon Council for the purpose. This service is in scheduled maintenance mode. Hide, Send feedback directly to the content team using our website feedback form. The council press office has failed to issue any press release to Inside Croydon on this important matter. This includes those who receive Council Tax support., Hi Dear Sir or madam. NEW Help improve this site by You have rejected additional cookies. London council tax and transport fares to increase, Arteta hails loudest and most emotional moment after 97th minute winner bedlam, Merton Police prevent house party in Morden with 100 youths attending, London buses: Annual journeys drop 800 million since 2016, Merton Police prevent very large house party in Morden with 100 youths attending, Hackney Central: Two boys, 16, arrested after man shot on platform, Islington confirms that council tax will rise by almost 5%, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. You can find more details of this on the councils website at www.croydon.gov.uk/council-tax-energy-rebate. All Londoners will face an increase in council tax from March, End of twitter post by Jason Perry - Mayor of Croydon. We hope that the Green and Lib Dem councillor will join us as if they do we will have enough votes to defeat the mayors excessive council tax hike.. : the councils website today. And theres grumbling disquiet that perhaps the councils account of having made the majority of payments, and the number of residents who have yet to receive the rebate do not really tally. Weve phoned them up and they keep saying that there should have been a facility to give the bank details on the application form, there wasnt. Well send you a link to a feedback form. For queries . Telephone: 01443 863002 (Council Tax advice) or 01443 864099 (Council Tax reduction advice) Further information is available on the Caerphilly County Borough Council website Carmarthenshire County Council Council Tax Department Carmarthenshire County Council Ty Elwyn Town Hall Square Llanelli SA15 3AP Even those residents who try to use the councils cost-cutting online services and its clunky and regularly tangled website are being thwarted this week. We consider those on the lowest income to be residents who get Council Tax Support (a benefit based on the level of household income). Bernard Weatherill House 8 Mint Walk You will need your council tax account reference number for the bill you want to pay, if you know it. | We provide a large number of services for local people, businesses . ", Please see my statement below regarding Croydon Council's financial position. Residents will need their property reference number located on the top right of their council tax bill, contact details, National Insurance number, bank account number and sort code. Anyone any ideas please? Check with your provider first before proceeding. Births, deaths, marriages and citizenship, comment or object to a planning application. 0.1 England and Wales. You can change your cookie settings at any time. By Kwame Boakye. In November 2022, Croydon council admitted it couldn't balance its budget for 2023/24 and was forced to issue a Section 114 notice. Croydon residents are reminded to be aware of council tax rebate scams. London Borough of Culture 2023. If you received an energy rebate direct to your bank account, you will get your discretionary payment paid to the same bank account. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. If the council does not have any contact information for you such as an email or mobile number, they will have to write you a letter. Government approves council tax rises of 15% at Croydon and 10% at Thurrock and Slough - in spite of, and because of, their financial mismanagement. The council will never call residents to ask for bank details for the rebate. In view of the nature of the services it supports, the housing repairs phone service will remain; the contact number is 020 8726 6101. Croyctax@croydon.gov.uk. Read about our approach to external linking. If you currently pay your council tax by Direct Debit, you do not need to tell us each year. How to register for my online account You can register at www.croydon.gov.uk/myaccount . United Kingdom, NEW Help improve this site by This appears to contradict Croydon Council's claim, "The majority of payments have now been completed.". Let us know if your circumstances change, including yourincome, where you live, who is living in your home and if someone has passed away. giving feedback Your progress has been saved. Please take part in our quick survey (it wont take you 10min, like the councils form!) So there cant be a shortage of money. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. In making this change to reflect reduced contact, weve been able to align our opening hours in Access Croydon and the call centre, making sure we have a more easily understood service for residents., By clicking subscribe, you confirm that you have read and agree to our privacy statement, Copyright 2022 | Your Croydon | All Rights Reserved, More children in Croydon offered a place at their preferred secondary school, Free programme offers parents tips to boost their childs health, Extra help for residents through new council tax support scheme, Council announces plans for new fitness gym at Monks Hill Sports Centre, Transformation of planning service to boost regeneration of Croydon, Penn report Croydon Mayor pledges to hold those responsible for the councils financial collapse to account, Council statement on publication of Penn report, Redesign of Minster Green to revive historic building as focal point of Old Town, Help for families to buy food, milk and vitamins, New Healthy School Streets to launch in March, One week left to have your say on Croydons Waste Collections and Street Cleansing service, Vote for people and places to be showcased in Croydons new Music Heritage Trail, Croydon sets out budget to protect local services, Apply now to hold Coronation Big Lunch parties, Free and fun activities this February half-term. Telephone: 020 8726 7000 CR12345678). Council tax is payable on properties that are empty, including second homes. Do not close this page if you would like to continue. I contacted these bunch of crooks after they increased my council tax instalment payments per month when I had asked them to take direct payments over a greater number of months 150 will also be paid to residents living in emergency accommodation whose heating charges are included in their rent and were ineligible for a payment from the core scheme because they werent liable to pay council tax these payments will be made by the end of November 2022 and will be credited to the residents rent accounts. If you would like this information in a different format, contact CTSconsultation@croydon.gov.uk. Call us. Under current laws a council may only raise council tax by a maximum of 5% a year without a referendum. Town Hall insiders speculate that the councils website and officials are struggling to cope with the volume of reports of missed bin collections, and are gearing themselves up for another tsunami of complaints of poor or non-existent service as we head in to the four-day bank holiday weekend.