Your question may be answered on our Frequently Asked Questions page. Plan your bus journeys with our journey planner, check timetables and ticket fare prices, buy tickets, and track live buses in real-time across our UK network. Bedrijfsreviews. I could not take the busy after all, because it was more than 50min late to arrive and I had to take taxi in order not to miss my flight! Seats recline a lot which is great for sleeping. Data will not be transferred to third parties except legal obligation. Bad Customer Service. inquiries@arrivia.com Instead, theyre full of the info you need to get things sorted. As a result we reached Dubrovnik 3,5 hour later almost at midnight so our evening was ruined. The best way to spare yourself the hassle and stress of dealing with virtual phone assistants, automated chatbots, and other systems is by using DoNotPay. 866-871-9336. Help us to personalise your experience on Arriva Bus by setting your default location. Then like us on Facebook and follow us on Twitter. With its Chargeback Instantlyproduct, DoNotPay can instantly submit a refund request or initiate a chargeback on your behalf. There are no meals or snacks offered on Arriva buses. They will investigate the issue and provide customer services with an official investigation result. Servicing more than 14 different countries, this agency operates as three separate divisions that include Mainland Europe, UK Rail, and UK Bus. Sunderland Lots of stops for restroom breaks. This is a great way to save time and avoid a lot of extra and unnecessary frustration. Busbud is an authorized Arriva ticket seller. You can also download your favorite movies, TV shows, and audiobooks or bring a good book. Customer Service Representative 2 salaries. Uxbridge, Middlesex, UB8 1EX, Av. Arriva salary trends based on salaries posted anonymously by Arriva employees. Please contact our Customer Services team anytime from 8am - 5pm Monday to Friday who will be happy to assist you. I paid $600 per cabin on credit card. all our trip plan was messed. Accordingly we missed our bus (which was anyways late over an hour!). Note that train tickets sell out, Arriva and other operators generally charge a lot more for last-minute tickets or for tickets bought in person. Driver charged extra for luggage. Most computers will open PDF documents automatically, but you may need to download Adobe Reader. Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00.Friday from 08:30 to 14:30 h. If you have lost an object on our buses, at Arriva we help you find it. Average salaries for Arriva Customer Service Representative: $34,416. Registered No: 347103 Registered Office: The location for the bus pick up in Vodice must be changed immediately to the main bus stop, as anyone else would have missed the bus entirely. When I received email confirmation, there were two issues. If you rely on paid transit to get to or from work or school, having a bus, train, or tram arrive late can upset your entire day. I contacted Arriva customer service asking for a refund but they refused, even though they agreed that the cancellation was for 'operational reasons'. We give companies the tools they need to incentivize sales, deliver valuable rewards, market-personalized, relevant offers and encourage member participation. Contact Arriva Bus customer service Resolver can help you send your complaints to Arriva Bus. To contact us about local bus and train services, please use the 'Contact us' facility on our local websites accessed from the dropdown below. Arriva also has an online chat platform for people who have minor issues to resolve or quick questions. Unfortunately, it is impossible to travel with a pet on the bus or in the hold of the bus with Arriva. Staff was not speaking english in Veli Losinj, which was not really practical but everything went well. We were directed by the staff to the misleading bus stop (old one). Find your contact For corporate enquiries, we can be contacted via the details below. Whether you need help getting in touch with the Arriva customer support team or want to find agencies to help with your unpaid bills, DoNotPay has got you covered. Need to get in touch with us? worldwide itineraries across all categories, global airlines in all commercial markets, global pick-up locations from major suppliers, curated resorts and hotels from major suppliers, unique experiences and tours by trusted partners. No, you don't need a printed ticket when traveling with Arriva. What could we do to improve your experience travelling with Arriva? Simply show your ticket on your phone along with a valid photo ID to board the bus. Did this answer your question? We have helped over 300,000 people with their problems. Horrific service. http://www.ethicalcommunity.org/internationalcruiseexcursiongallery/, International Association of Better Business Bureaus. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Arriva. Phone: (602) 749-2100 Salarischeck. Need to file a complaint? We're happy to help. Very unattentive and stressed staff, rude onboard when the bus was full and told one of us to move from a seat without directing her to another, free seat. How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. You are already subscribed to this newsletter. Arriva help - frequently asked questions about Arriva. Well guide you through the process. Arriva plc. Congratulations!! Businesses throughout the world are increasingly using automated chatbots and virtual phone assistants to field customer service requests. However, on the day the bus drove right past the stop, we tried to wave it down but the driver ignored us. Simple! Based in Sunderland, England, Arriva is a major transportation provider in the UK. Relatively comfortable and clean. Arriva offers tram, train, bus, coach, and waterbus services. Calls to Arriva are free, but if you call from a mobile, standard mobile rates apply. An error occurred while making the subscription. Busbud shows you which amenities are included with your Arriva bus for each individual departure. Registered No: 347103, Arriva plc Tight schedule? For TfL-contracted services in London only Arriva Customer Services, FREEPOST ND 6721, London, N22 4BR. Vacatures zoeken. Timetable is not followed at all. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Marketing services offering personalized experiences that boost member engagement, redemptions and loyalty program participation. BBB Business Profiles generally cover a three-year reporting period. You can capture more of their travel spend by becoming the go-to resource for every aspect of their trip, again and again. The bus stop and drop off point at Bakar was on the highway, with no safe route to walk to the city. Everything worked out perfectly. Busbud provides you with Arriva phone number so you can easily reach out to them. Click on the name of the company and have us do the work for you. 3.3. For corporate enquiries, we can be contacted via the details below. The only things that could be improved is to have the toilet and the WiFi working. I have written to arriva to complain about the awful service we experienced. Bus was late. Location. I bought 2 bus tickets using the Arriva App. Weve helped millions of people find a resolution. You can call our Customer Service team or contact us through the chat, WhatsApp, Twitter or Facebook. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. General inquiries inquiries@arrivia.com Media inquiries press@arrivia.com Corporate Headquarters Phone: (602) 749-2100 Toll-Free (888) 320-4234 Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Your experience on this site will be improved by allowing cookies. In addition, I was charged a $99 membership fee per cabin (x2) for their rewards program; at no point was this fee discussed or disclosed to me at the time of booking. By continuing to browse this website you are agreeing to accept our privacy policy which includes the use of cookies to analyze and improve our marketing efforts. You have subscribed to this newsletter. Easy booking system and although I do not speak Croatian I was able to communicate easily with bus driver. 08/29/2022. The short of it is that we had no working bathroom, a rude and uncommunicative driver, and a four hour delay. What salary does a Customer Services & Support earn in your area? Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00. Arriva plc. Scottsdale, AZ 85254 Busbud is a bus and train search tool - we include Arriva routes, schedules and prices in our searches along with many other train and bus companies. Type in Skip Waiting on Hold and select the product. The initial investigation will take 5 working days to complete and once customer service have received this response they will attempt to respond to you as soon as possible. Book cheap Arriva bus tickets online, find schedules, prices, bus stations locations, services, promotions and deals. You can access the Arriva Live Chat service by visiting the company's Contact Uspage. Add my review rating of "1" to the other 48 (of 51). The fact that the bus arrived on time at the beginning and end is very important to us . You have the right to withdraw your consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal. Dedicated customer support 24/7. The agent told me that the cabin assignment had not been changed despite what *************** had told me in her emails. Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. Bus was not on time either on departure. Anyway, I ****** and learn so many complaints on here. 15147 N Scottsdale Rd Ste 210 Need to contact Arriva customer service? This is a multi-location business. Our travel privileges booking platform allows you to generate new revenue to support your business goals. This business is in an industry that may require professional licensing, bonding or registration. Current departure times Scheduled services Diversions and obstructions Railway construction Additional transport services Traveling with a disability Travelling with a bike, pram or stroller Season tickets and tickets (E-)tickets Season tickets OV-chipkaart OVpay Travelling with children Arriva Flow Service & contact I have a question This page is not available for these regions: Do you have a question or do you want a refund? Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. On a budget? The whole process should take no longer than 10 working days. Waiting for hours in a phone queue to connect with a live Arriva customer serviceagent will only add to your ire. 3.3 out of 5 stars. Well always be on hand with guidance and support to help you get the results youre looking for. We had to take a taxi to catch our train from Split ! According to the provisions of the Personal Data Protection regulations, your personal data will be processed and incorporated into a processing activity, in order to be able to send you our newsletter and information about our services. However, if you'd rather complain directly, you can use the above address to contact Arriva Bus. Thankfully my friend was a local and drove me very quickly to the main bus stop in Vodice, whereby we were able to just catch the bus. Jobs; 76. Bus was 1 hour late .. which turned an already 8 hour ride into 9 hours :(. Corporate Headquarters When asked if the cabin numbers had been corrected, *************** assured me they had been but refused to provide written confirmation. Unfortunately, it isn't always easy to get in touch with a live support person when contacting companies like Arriva. Welcome to Arriva UK Bus. The legitimacy of the processing of your data is your consent granted by marking the corresponding box. Our award-winning collaborative culture of delivering excellent customer service, custom-branded solutions and innovative technology is like no other in the industry. Desplzate de forma segura, cmoda, sostenible y todava ms asequible! Reviews; 1K. Date of experience . No, Arriva buses usually don't have a toilet on board. arrivia vacations India pvt Ltd Questions? Your bus was 15 minutes early to the bus stop and didn't even stop for us!! Both drivers were polite and helpful. There are multiple ways to contact Arriva customer service. Contact our sales team Help/Support Our support team is always ready to help. Your experience on this site will be improved by allowing cookies. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Other common reasons for contacting Arriva customer support include. Bus was crowded. Nuevos descuentos para el transporte pblico en 2023! Alwaysclose to you. To make a complaint, please contact our Customer Services team by clicking here . General inquiries Can I make a complaint on behalf of someone else? Contact Us | Arriva Bus Contact us Whether you want to find out about fares and offers, check current timetables, contact the press office or make a commendation or complaint - we're here to help. Autobus nie zatrzyma si na wskazanym przystanku i odjecha nie zabierajc nas. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Find nearby departures, local service updates and more. Booked two adjoining cabins on Holland America 9 day ********** Cruise package departing 6/4/23 out of ********* through iCruise with agent *************************** on phone 10/28/22. You will receive your e-ticket by email when booking on Busbud. More description about the location of the bus is needed. Explore Arriva Customer Service Representative salaries in London, England collected directly from employees and jobs on Indeed. We are happy to help. To make a complaint, please contact our Customer Services team by clicking here. Snapshot; Why Join Us; 378. We were nervous about doing it this way but wanted to be sure that we had our seats at the specified date/time. Bus arrived in split almost 1 hour late. It's quick, easy and totally free. 302 - A wing, Eureka Tower Mind Space The driver was excellent . Contact Arriva Bus now Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. 912 260 418. Revolucion 356-60 piso Inloggen. Overall a great experience to get around. The Best Way to Contact Arriva Customer Service. I arrived the station 40mins before the departure but waited at the wrong side of the station and almost missed the bus. All product, news and changes in the site will be showed for your region. You may change your settings at any time or accept the default settings. When we challenged the driver and assistant as to why they didn't stop at the first bus stop they ignored us and stated they didn't need to stop there. We recommend that you bring some snacks and drinks in a reusable water bottle for your bus trip. Driver forced us to pay for travelling with luggage even though ticket says this is included. Avoid paying for tickets using the app. Upload je cv. We want our family to take this trip- they need to make it right! You can also bring a good book to pass the time during your trip. We paid as we were really upset and then he told us to get on another bus as we were causing trouble even though it was the last bus. Need to contact Arriva customer service? We are recognized as a global leader in business, across our industry and among our suppliers. 0344 800 44 11. Inloggen. So we paid for nothing. There are many ways to contact us: Fill out our Customer Services contact form Phone our Customer Services team Purchasing tickets in advance was the most reasonable price available. Our world class team of experts is always here to help. Datum geplaatst. Bus driver told me it was incorrect bud and wouldnt let me on, I found out later that it was the correct bud, I had to buy a new ticket because of the unhelpful staff, I've bougth ticket to Starigrad but when I was at bus station driver told me that he dont go to Starigrad and it's other destination. A bus operator in the North West. Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. E-mail: enquiries@arriva.co.uk. Only Certified Service animals are allowed on Arriva buses. View our cookie policy here. You could be waiting for hours for the opportunity to submit your complaint. User reviews from travelers who booked their tickets with Arriva. There was a special going on so only 50% of the normal deposit was required per room. Phone For some reason I feel very much not trust icruise.com or arrivia.com (why is arrivia has my info from icruise.com to contact me). We help businesses with membership groups provide travel solutions that engage their members with personalized marketing and branded customer service capabilities. Our Customer Services hotline 0344 800 44 11 is open on Monday to Friday between 8am and 5pm. By law, you have the right to request a refund for delayed or cancelled trips. Photos; 20. Registered in England. I committed over $5,000 to a cruise last April based on their agent's assurance that three free perks were included in the package . If you have a lengthy complaint to make and would like to mail it in,send it to: Any time that a company like Arriva fails to deliver the services that you've paid for, you can count on DoNotPay to help. This highly capable, AI-driven robot lawyer is designed to help consumers save time, save money, and take care of their most complicated and frustrating tasks. Very comfortable. Media inquiries Resolver can help you send your complaints to Arriva Bus. BBB Business Profiles are subject to change at any time. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. Resolver is free. If you find a suitable trip, you can go ahead and get your Arriva ticket from us. DoNotPay is the perfect tool for solving problems and getting things done. A few phone calls later I learned that he is in the **********.It took 4-days and never get back to me and the info that i can get from online. The data provided will be kept for the time necessary to comply with legal requirements and to determine the possible responsibilities that may arise from said purpose and from the processing of the data. Im shocked that this behaviour is allowed. With DoNotPay, you never have to spend hours waiting in a phone queue again. The journey also took 45 minutes longer than expected. Arriva Bus Help Portal Our brandable travel booking platform rewards loyal members, incentivizes new sales and creates revenue channels. My BAD experience begin with years booking with icruise.com but last week 02/24/2023 after checking out online icruise.com but because of my job and I have to back a diff time to browse but then I got a phone called from *************************** / Personal Vacation Consultant from arrivia.com (his announcement said for icruise.com) but in my head I never recall my icruise office from AZ. . Please check with your phone provider if you are unsure about how much a call will cost. Arriva offers a best-in-class experience to all travelers so you're sure to have a pleasant bus trip. First, we had been booked into the wrong cabins. Discover how our travel solutions can help your business. Arriva Main Customer Service Number. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Wondering how much are the cheapest Arriva bus ticket? Customer Service Representative (Former Employee) - Phoenix, AZ - April 6, 2016. Find out with Busbud's extensive list of Arriva fares. What should I do if my bus driver is rude to me. For services outside London Arriva Customer Services, FREEPOST ANG 7624, Luton, Bedfordshire, LU4 8BR. We stopped for a quick comfort break at a service station which was good too. Subscribe to our newsletter to know the news and everything that happens in Arriva and that is designed for you. On our confirmations, we are booked into **** and ****. Travel programs that help you grow It was an awful experience. For more than 25 years, we have powered travel loyalty and rewards programs for some of the worlds most respected cruise, hotel, resort, and financial brands, including American Express, USAA, and Marriott Vacation Club. Dedicated customer support 24/7. Based on 9 salaries posted anonymously by Arriva Group Service Controller employees in Worcester Park, England. Conveniently search for Arriva bus schedules and Arriva prices to choose an option that best suits your needs. Customer Reviews are not used in the calculation of BBB Rating. Customer Service Representative yearly salaries in London, England at Arriva. Will Arriva Customer Services speak to my Insurance Team or Solicitor in the event of an accident? Contact - Arrive Contact Us Sales We'd love to talk about how we can work together. we had to run everywhere and nearly missed the fly. So I lost 25 euros and went to ither bus to Zadar (and then to Starigrad). BBB Business Profiles may not be reproduced for sales or promotional purposes. Consumer guides, newsletters, surveys and more! No, there aren't any power outlets or USB plugs on Arriva. UK, Tel: +44 (0)191 520 4000 If you've recently had a problem during one of your Arriva trips, contacting Arriva customer serviceis an important step towards getting the help or compensation you need. Or maybe you want to tell us about your experiences with our services? Reviews from Arriva employees about working as a Customer Service Representative at Arriva. Urtinsa, 28923 Alcorcn (Madrid ) or calidad@arriva.es. Unrivaled travel products, including cruise, Unlimited reward and loyalty currency options. You can call our Customer Service team or contact us through the chat, WhatsApp, Twitter or Facebook. Zero information on Zadar Bus station about delays or departures. San Pedro de los Pinos, Benito Jurez, 03100 Ciudad de Mxico, CDMX, Mxico. Learn more about Resolver Pro and how to claim your business. Open your web browser and sign up for DoNotPay. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Admiral Way Friday from 08:30 to 14:30 h. Tel. Reviews from Arriva employees about working as a Customer Service Representative at Arriva. Contact Us. This is a sure way to escalate your complaint so that an acceptable response is received. Thanks for those reviews and I am done w/ icruise.com (and will not dealing w/ arrivia.com)Folks beware !!! Bus not coming at all, allegedly because an accident on the road. We bought two tickets which included luggage and as soon as we got there the driver said you have to pay for me for the the luggage or else youre going to cause trouble and when we said we thought luggage was included, him and his colleague started shouting at us and name calling us for being English. Afgelopen 24 uur; Afgelopen 3 dagen; Afgelopen 7 dagen; Learn about Arriva culture, salaries, benefits, work-life balance, management, job security, and more. If you are calling from Germany, the number is 01801 003551 (calls cost 3.9 cents per minute). Im really upset as we did absolutely nothing wrong and barely said two words and got shouted at and demanded money of. Discover how our travel solutions can help your business thrive. I spoke with ********************* who listened to what happened, reviewed the audio of the actual booking phone call and determined the agent had made the error. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Outlets for charging at every row. Registered in England. Waar. Arriva's customer support team can assist you with lost items, late arrivals, rude drivers, and more. Therefore, by searching on Reddit, it becomes easier to know about arriva medical customer service more as all of the comprehensive details of it are available, be it the function, size, or brand. Busbud is an authorized Arriva ticket seller. Dreadful customer service and bad attitude. Salaries; 4. We had to go back and buy tickets for another bus and we're 1 and half hours late to Zadar. So I called customer service on next business day of 10/31/22. All new members of the program will receive a welcome gift - 4.70 points on your account readily available. You can compare prices, amenities and times by searching for a route. Arriva Bus Help Portal Who can I contact if I can't find my answer on the website? This way, sub-standard customer support doesn't result in you being left empty-handed. Doorgaan naar hoofdinhoud. Have you suffered a mishap or accident in one or with one of our vehicles? More importantly, large companies like Arriva often have incredibly long phone queues. To contact us about local bus and train services, please use the 'Contact us' facility on our local websites accessed from the dropdown below. Driver was nervous and the trip felt unsafe at some moments. Arriva Bus Help Portal What is your complaints procedure? With our coverage of all available Arriva bus lines, we make sure you are able to get to where you need to be. Then ************* called back on 11/3/22 to tell me adjoining cabins on this cruise are now too expensive and iCruise cannot absorb the costs! Get started now by subscribing to DoNotPay. 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