Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. To find out more, read our Privacy Policy and Cookie Policy. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Flexibility. We didnt just evolve the remote contact center model, we revolutionized it. Still have questions? It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Connect and protect your employees, contractors, and business partners with Identity-powered security. This is critical, says Huckabay. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Independent Contractor management Ditch the paperwork and endless manual tasks. Improving Peoples Lives. To accept cookies continue browsing as normal. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Also the hiring process is long and it's unpaid. Find Out How & Apply . Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. Your customers deserve the best at every touchpoint. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Copyright 2023 Liveops, Inc. All rights reserved. Goodbye long commutes, rigid schedules, and busybody managers. Since you are self-employed, you are in control of your profits and losses. Submit an application for an available virtual contact center opportunity. Liveops Nation Login. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . We use cookies to improve your experience on our website. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. One where youre provided with free warm leads? Mobile first. Hello, Liveops. Be a superhero sales agent with great earning potential. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . Were now out of the back room and working with the business to add direct value, Huckabay says. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. Learn about Liveops Enterprise Solutions Click Here . Assist customers with orders, questions, and returns. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. The amount of paper eliminated alone was a huge benefit. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. See Capabilities for more details. Please enable it to improve your browsing experience. Submit ticket. Secure your consumer and SaaS apps, while creating optimized digital experiences. Provide support to users of top tax software providers. Users verify their identity by . I still love it., I strongly recommend not working for this company. Support. Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. Scottsdale, AZ 85257. Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. The more investment you make in yourself, the greater the reward. I like feeling like Im helping people all from the comfort of home. Passwordless. From professional services to documentation, all via the latest industry blogs, we've got you covered. Browse case studies, customer service tips and other helpful resources for enterprises. Cons. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? To accept cookies continue browsing as normal. Password Remember me Or, sign in using: Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. I trust them and look forward to more cooperation and partnership in the future. But we were just relentless, and in one year we moved all of our workloads to the cloud. You can also manage cookies in your browser settings. Be the customer care voice of top brands, providing best-in-class service. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. Organizations. Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Are you a Licensed Insurance Agent looking for a flexible opportunity? Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. Login. Login. Join Liveops Nation and experience the freedom and autonomy of being self-employed! I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. OR Look in your activation email. Customers sometimes need to speak with a live agent. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. To find out more, read our Privacy Policy and Cookie Policy. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. Copyright 2023 Liveops, Inc. All rights reserved. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. Rather, you are self-employed meaning you work for yourself, or your business. It was as simple as they said, adds Myers. If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. Want to give someone something unique this holiday season? Different programs have different pay structures. Support. Its a good company depending on the project you are on. Norton 360 with LifeLock helps keep your digital life safer. Here's everything you need to succeed with Okta. Everyone else we spoke to claimed they were cloud-based but they weren't. Intelligent Pay, Vacation time, You get to work from home. Browse case studies, customer service tips and other helpful resources for enterprises. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Find ready-to-work contractors where and when you need them. Pros. Discipline and setting expectations of yourself are key to working from home. As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. There is virtually no support system and virtually no income after spending weeks in training., I have been working with liveops on and off since 2014. To accept cookies continue browsing as normal. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. Login to track your existing support requests. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Press & Media. You are paid the the talk/email minute when working so your pay for each day will vary. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. Find Out How & Apply . We cant do this. Login to know the status of the ticket. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Use your email address or username and password to sign into your WebCE learning center account. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Keith Myers, SVP Business Technology, Live Nation. Documenting details of calls and customer interactions. Login - LiveOps Inc. You can make money teaching it online. Earning potential. Health, Dental & Vision. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. FLEXIBILITY AT SCALE. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. We couldnt have done it without Openforce. Their consistency, professionalism and customer service are unparalleled in the industry. Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Liveops is a recognized thought leader in the virtual contact center and customer service industries. A wide array of jobs -- many of them well-paid -- don't require a degree.. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Browse case studies, customer service tips and other helpful resources for enterprises. Copyright 2023 Liveops, Inc. All rights reserved. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. Enjoy the freedom and flexibility of being your own boss. No problem. Thats up to you. You get to dictate when and how often you commit to providing services. The sign-in URL is the web address you use in your desktop browser to access your company portal. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Sound: Must have a sound card installed and be equipped with speakers or headphones. Ditch the paperwork and endless manual tasks. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Join the revolution of the modern contact center! With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. Or you do, but sit & sit with few to no calls? Main hustle or side gig its all up to you. Collaboration tools are a huge part of us being successful, says Myers. GM Regional Customer Care Operations, major utility. See all features. Copyright 2023 Liveops, Inc. All rights reserved. Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. Remember me. Liveops Okta. Hard to get in contact with managers for help. Want to become a Liveops agent? They have to be accessible, easy to use, secure, and platform agnostic. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Quickly assessing customer needs and providing sound solutions. Support. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. management. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. Conducting inbound/outbound customer service calls. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? Client opportunities may have additional requirements, including expanded client-specific certification. You can actually enable a person to get to an application through the Okta platform. Onboarding employees has become much more efficient. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. Companies across a variety of industries trust Liveops to provide virtual contact center services. Once the Openforceplatform was in place, a major pressure point was released. Live Nation currently has about 15,000 internal employees using some 250-plus applications. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. You can also manage cookies in your browser settings. Username or Email Password. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. Learn more Tax Support Provide support to users of top tax software providers. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Sign an Independent Contractor Agreement. LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Earning potential. Cons are having to provide your own equipment. Learn about Liveops Enterprise Solutions Click Here . Improving Peoples Lives. IT Support You are using an unsupported browser. It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. He sees a role for Okta in all of it. Submit ticket. Login to know the status of the ticket. That syncs to Okta and then that person cannot access any applications. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. All rights reserved. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . . Liveops Nation - Virtual Call Center Community. Apply now and a member of our team will work quickly to review . Live far from an urban center? Group Linking Link Okta groups to existing groups in the application. At one point I was making $6 per hour but have made up to $18 per hour., I love the flexibility of working from home for an insurance carrier, taking auto claims. Liveops: Flexibility. Still have questions? Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). Flexibility. Want to become a Liveops agent? Forgot password? Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Copyright 2023 Liveops, Inc. All rights reserved. Independent Contractor When I started it, my team said, Youre crazy. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Consider holiday gift experiences. Reach out to us. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. Submit an application for an available virtual contact center opportunity. Were all looking at the same data one version of truth consolidated in a single repository. Set your own schedule to work around your life. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. Which equals no money! Creatively solving problems. You may also receive performance-based pay or other incentives. Suite 390. Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. Heres a direct link to where you can sign up. Login to track your existing support requests. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. Community. Go Further; Marketplace. Join Liveops Nation and experience the freedom and autonomy of being self-employed!