After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. A common issue that many vacationers face abroad is unfair fuel policies in car rental. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. As with any amendments, just scroll down to the bottom of this page and create a support ticket. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Wisecars does not store credit card details. Only persons listed as drivers on the Car Rental Agreement can drive the car. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. We offer a price comparison of major and independent car rental suppliers around the world! Free cancellation up to 48hrs before trip. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL I had questions about requirements of car insurance. All rights reserved. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. If not, you will need to purchase the cover at the car rental company counter. No charge will be made for amending your booking before the start of your rental. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Cancellation Protection can be purchased only at the time of booking and is not refundable. 2023 Wisecars. Any additional charges will need to be paid at the rental counter in the local currency. Some Car Rental Companies in some rental countries may also require an International Driving Permit. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Your voucher is normally issued 48 hours before the pick-up time. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Please note, it is your responsibility to provide all the above-mentioned documents. We also ensure all reviews are published without moderation. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. What's Wisecars' cancellation policy? No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. No charge will be made for amending your booking before the start of your rental. We do not delete personal data on the request of a third party. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Yes. Mr. Mateusz. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Thank you guys for that excellence!!! Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. Wisecars will process your cancellation refunds in 7 days. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. 8 Feb 2023. We can accept no further responsibility when there is no out-of-hours service available. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Their cancellation policy is flexible and their customer support seemed quick and very helpful. Email: cancellations@wisefandi.com Fax: Your contract for car rental will be between you and the Car Rental Company. Garantljuk, hogy minden rtkels vals. Powered by. It is highly recommended to call the police even for the smallest of damages. Minimum age requirements on larger cars may also be higher at some locations. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. Wisecars will inform the complaint submitter on how to proceed if needed. Wisecars is an online vehicle rental broker. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. 2023 Wisecars. 6 The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Wisecars does not take responsibility for partners response times. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Please note, making a new booking may result in the change of the Car Rental Company. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. If your additional driver is under 30 or over 65, please check your car's terms and conditions. Fill in your personal information and state what you wish to cancel or amend. You may need an international driving permit (IDP) to drive in some countries. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. We will send you your rental voucher 48 hours before your pick-up time. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. It might take your bank extra time to settle the amount. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. Your contract for car rental will be between you and the Car Rental Company. Wisecars is not liable for services or bookings not fulfilled due to force majeure. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Minimum age requirements on larger cars may also be higher at some locations. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars.