We love our mountain wall art! I ended up having to file a dispute with my credit card company. Very light weight. I am over the moon with the style, material and design of this sign! original purchase is non-refundable. I'm on my 5th correspondence with them & they will not give me a way to return. Escalation to live agent support is available to customers with an active Arlo service plan or trial. If I need another metal sign I would definitely come back! You can exchange and deduct the points collected by purchasing. We includeindustrial strength 3M double sided tape which works great to seamlessly mount onto any wall surface. Gorgeous craftsmanship! needed some wall decor. We absolutely love our metal-plex bulldog head! I was upset when it arrived, it was bent from shipping. We LOVE our new mountain art piece. There is no customer service phone number on their website. Love this slate grey color. Beautifully crafted! Here are 8 tips for writing great reviews. Customer is responsible for shipping charges when making returns and shipping/handling fees of horrible customer experience and zero customer service. I asked for a few mock ups of the text I wanted and they were always willing to help me find achieve what I envisioned. The sign is so cute and is very high quality! Received thin crap that looks like plastic, and one of the items I ordered came in the wrong color. Frank Fopiano, It's a beautiful piece but it definitely isn't metal - it's plastic. City of Industry, California, United States. Would order again! MetalPlex LLC. I haven't seen anything like it. Perfect for our cabin, We are very happy.Thank You!Bryant. Easy to hang. He us very very pleased. Best regards, - The MetalPlex Team Next day on Feb. 17th - I received an E-mail stating that the label was created for shipment. I was able to straighten it out though and as you can see it looks great! Last, but not least, we have two more powerful fraud prevention tools that you should know about. Packed well. excellent craftsmanship. The craftsmanship is perfect and very detailed and it is also lightweight. Told us they would have the missing item shipped out asap. Asked to have this image of Mt. Who Is MetalPlex? Village+Post-Sutabai dist-Purulia, west bengal - 723121, India. We did order a surprise box and it looked like a truck ran over it during the shipping process. Prompt communications and shipping. Shipping label was created on 10/10, but apparently they had to move from ** to ** so they didn't end up . Unfortunately, It's been a long time since we have worked with a business with excellent customer service and communication, so working with Metalplex was a breath of fresh air and hope that there are still good companies out there! Remember that this bank or credit card company may also need some time to process and mail refunds. Call again, takes 5 calls over 2 days to get in touch with someone. BBB Business Profiles are subject to change at any time. We contacted customer service and she was very helpful - made some suggestions how to fix it and it looks perfect now. . thank you! They keep sending the same auto answer every week. No refund offered. Access Support from the Arlo App. Kicking myself nowwww!! The customer service was outstanding.. very good communication. Then sell them to third parties, such as insurance companies, banks and other marketing agencies. There are tons of scam websites out there. Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. Order/Delivery Issues My order no# XXXXX for 2 pictures price ******* Feb 7th - I placed my ordered and MetalPlex immediately charged my card. Find out how we combat fake reviews. If you are looking for a different size or color please don't hesitate to contact us. Can't do that - they are thin aluminum sheets with some sort of plastic/fiberboard in the middle. Suzanne Thomas. You can get the dealHERE or by clicking below: The second most powerful tool you should consider trying is a browser extension called Guardio. Awesome product. All rights reserved. Online Retailer in Austin, TX. Shipping was a little slow but certainly was worth the wait! 48. He loves it. MetalPlex will post the discounts and Discount Code information on its social media site. Truly, amazing customer service and beautiful craftsmanship.Suzanne Thomas. Its perfect for the small space above our door. Just send us a message in the form below with any questions you may have. They then provided me with a *** tracking number that only stated that "Label Created". Only thing they can do better is have the sizes side by side so you can get a better picture of the actual sizes. As soon as my husband puts it up I will send a picture. I couldn't wait to send it to them and they loved it!!! Took a few days to ship out but worth the weight. The Coupon of MetalPlex can save you money when buying Cellphones. Wonderful product, got it pretty quick. Or at least make an effort to correct the problem and send the customer what they ordered and were expecting to receive. I can only assume this site and their products are a total scam. Let's look at this organization and the Wall Arts industry. Search all of MetalPlex's current and previously listed jobs and positions. - Black / 46" x 12" / No. Black. I fell for it hook, line and sinker! The shipping is slow but worth the wait! The user can select the shipping method when filling in the shipping information. I was able to find something very similar on Amazon anyway. 06:39 PM. Easy to hang - we used Command Strips. No refund offered. Customer Stories Resources Open Source GitHub Sponsors. Try here for Sales: 1.800.225.5499 For Customer Service: 1.800.922.0204. We strive to be industrious and innovative, offering our customers premium wall art that is paired with the best customer service in the industry. I love it! AVOID THIS COMPANY ! It looks like a wall decal it's so thin! We ordered one for our home and ordered this second one for our new cabin in Tahoe !! They loved it! If you're not 100% happy, send it back and we'll issue a full refund. They are light and airy and make a good focal point in my boho styled home. We know youre going to love your purchase but if youre not completely thrilled for any reason (or even no reason at all), simply contact us within 30 days of receiving your order and well happily resolve the matter or issue. Don't just take our word for it, ask our 50,000+ customers! When I first saw the MetalPlex art, I was very intrigued and thought, "What a Unique Gift". Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I was worried because it took awhile to come and I had read some bad reviews. As a matter of policy, BBB does not endorse any product, service or business. I was offered a refund, did not receive that. Great quality! +91-8918076038. Still waiting. Love the black/shadow look in my computer area. I was very pleased with my first four orders over the last 2 1/2 years. We will send the tracking number to you via email after your order has been dispatched. Big or small, we will work with you every step of the way to bring your idea to life. Takes many weeks to ship with no customer service help when requested. After not receiving the product or a tracking number I contacted the company via email asking for an update. I contacted them to cancel the order and I contacted my credit card company to dispute the charge. I wish I had read this before I placed my order. Beautiful picture of wolf. Had custom personal choices and they made it work perfect!!! Quality of wall art is suburb. The VLDTR algorithm finds metal-plex.com having an authoritative rank of 75.60. Name Monogram Address Sign - Metal Wall Art The quality is great and I love the sign. Reached out via email no response reached out again threatening to cancel the order and dispute with the credit card company, they responded and said they "expect" to ship it out within the weekgiven all the other negative reviews and string alongs I will dispute the order and cancel with the credit card company if it does not ship out this week. General customers can get the free standard shipping service with a valid coupon. Free shipping. It automatically blocks 100x more harmful websites than competitors and 10x more malicious downloads than any other security tool. I am going on three weeks since I ordered my product and still no delivery. Required fields are marked *. Bought this for my father. I placed an order on December 7th and as of February 13th, I have been told that my product will ship out four separate times and still have not received my order. Came with everything needed to hang. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Notify me about the newest scams every week. I was happy to give it as a gift thou it did take a long time to receive! I contacted them and they were quick to respond. Please continue to check your tracking number for updates. I told them I placed an order, at which point they blocked me from their ******** account. Love our sign. The balance which covers the full items and freight will be returned to your account no later than 14 days. However, be prepared to WAIT a very long time. Good size. Ever. Date of experience: February 17, 2023. Check this: they hide your online searches, which means you will get only organic search results, without tracking and follow-up ads. Fade-resistant and rust-free, this piece is ready to go for both indoor and outdoor use and will stand up to rain, sunshine, and other elements. Awesome customer service too :-). Shella accepts the following payment methods: Items returned within 14 days of their original shipment date in same as new condition will be Size ensures visibility on our home! It was lightweight and easy to hang with the supplied pins. I will add a photo as soon as she is able to send. Most companies have a dedicated customer service team. 2 weeks go by, no communication, no tracking number. Thank you for the personalized name tag! Please let us know the address and name that you would like, for example: Smith 323. We know youre going to love your purchase but if youre not completely thrilled for any reason (or even no reason at all), simply contact us within 30 days of receiving your order and well happily resolve the matter or issue. I left a message and took pictures to show them what occurred. I have not opened as a gift for nephew fam and new house..will send when up No communication, no tracking updates. City, State. ASK A QUESTION. So to summarize a long process, they couldn't deliver on-time and the item I paid $254 was very cheap and not worth half of that price. MetalPlex will not refund personalized customized products misspelled by the buyer. I received it today, 10/27, finally and it's broken. The Rank of the website you are interested in is: The rank is based on a 1-100 scale, with 100 being the most reputable. I chose the mountains to remind me of my recent trip to the Grand Tetons and Glacier National Park. Get the most recent 2 Metalplex promo codes, discounts, and coupons. Customer service was a pain in the a** to deal with, would not issue a return or refund. MetalPlex is an Austin, Texas-based manufacturer of wall decor. GitHub community articles Repositories; Topics . If you are reaching out because you placed an order, but your tracking information is not updating, please note that USPS & *** tracking system is lagging behind and that your order is moving but the tracking may not be updating yet. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We also ensure all reviews are published without moderation. Would definitely buy from this company again. Just beautiful!!!!! I love it! Love it. PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. We strive to be industrious and innovative, offering our customers premium wall art that is paired with the best customer service in the industry. I ended up having to file a dispute with my credit card company. Absolute work of art! We've been asked over and over again what are the most effective ways to stay safe online. We use dedicated people and clever technology to safeguard our platform. Gift cards purchased online will be sent to e-mail and can be redeemed online and in store. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Join the 93 people who've already contributed. Mountains Metal Wall Art is a truly stunning piece that looks fantastic in any room! Ive been a steel fabricator for 40 years and what we received looks like crap. This organization is not BBB accredited. 12112 Anderson Mill Rd Austin, TX 78726, Four Elements Alternative - Metal Wall Art, Name Monogram Address Sign - Metal Wall Art, Abstract Lines (Set of 2) - Wood Wall Art. *Batteries not included*. I ordered on 9/25 from the company a mountain range of ********. Metalplex was absolutely AMAZING. After waiting 7 business days I emailed the company based off my confirmation email that the label had been created and the package would be delivered by September 10th.On the 12th I recieved a generated email from "Misha" saying "sorry for the confusion and that it was being cut still. Its much lighter in weight than expected which is a good thing. A beautiful touch to any homes interior decor. Took a while to ship, but it is a busy time. I've had it a couple weeks, but waited to get Christmas stuff off the wall. Horrible, horrible, horrible. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Common. Anyone can write a Trustpilot review. Mountains Metal Wall Art is a truly stunning piece that looks fantastic in any room! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. No communication, no tracking updates. Call again, takes 5 calls over 2 days to get in touch with someone. Then bubble wrap and put in a box. Claim your profile to access Trustpilots free business tools and connect with customers. Verizon Fios: 1.800.VERIZON, and Verizon Prepaid: 1.888.294.6804 We're based in Los Angeles, California so you can take pride in knowing that each item is hand crafted in the USA. Our metal piece was wrapped in bubble wrap only and put in a box (not tightly - it could move around in shipping). Moving into a new place and wanted this mountain range for over my loves seat. Customer service is also great. Quality is terrific. I ordered a wall hanging from MetalPlex on 2.3.2022 and my **** account was charged $190.25 on 2.4.2022. Thanks. For inquiries, telephone and email are used. Feel also free to type the names of suspicious businesses in the comments section below. by Metalplex. The pins hide themselves well. Perfect! On the second piece - no issues and were happy we gave them a second chance. 14 days later the tracking label has been printed not shipped. It has not yet been shipped per the tracking information. Order this for my new apartment and love the bigger size. Came out gorgeous. All of the company's metal prints are handmade in the Orange County of the California. I can say that this company responded quickly to my MANY inquiries about non-delivery. The pieces are scratched up. Well, add one more victim to Metalplex's deceiving advertising! A wonderful piece and customer service! will go good with the other grey in my room. Got this for the break room at our office and canntot wait to put it up! They will notify you when your personal info is leaked online - so you can delete your private data from the Internet immediately. Lots of compliments, I like it except it could be a little bit heavier material for the price I paid, This is a Christmas gift for my Daughter & Son-in-Law, I am very pleased with it and am proud to be giving it. My experience has been exactly the same: Delays, and ZERO communication. I have checked my tracking number with *** several time over the last week and their reply still read the same "We'll provide an updated delivery date when we receive your METALPLEX package." Metalplex Kitchen Factory is a family-owned and operated custom Stainless Steel Fabrication business located in Bahrain for over 5 years. Extremely light weight. Customer service was excellent too. Make an appointment with a courier in advance to pack the goods and return them back together. The buyer is responsible for return shipping fees and a full refund will be issued. The item arrived promptly and packaged very well. Thank you! Your order will be shipped within 5-7 business days of receipt. As metal-plex.com is listed under the Wall Arts industry, here is an excerpt taken from their website: This website is trendy, and either has extensions in many languages or login credentials on the homepage. Here's how to know if a travel website selling, If you are an avid traveler, beware of the new TSA PreCheck Scam. The customer will be automatically refunded through the original payment method. Thanks for the great product. Practically everyone uses a cell phone. MetalPlex is committed to the highest level of the quality and excellenc and the company supports the every product manufactured. See BBB rating, reviews, complaints, & more. Buy METALPLEX Mountain Range Reflection - Metal Wall Art - Metal Wall Home Decor - Rust Free Outdoor & Indoor Wall Decoration Piece - Hanging Wall Art for Living Room, Bedroom (Silver, 40in x 11in): Wall Sculptures - Amazon.com FREE DELIVERY possible on eligible purchases Took a few days to ship out but worth the weight. Product is very poor quality. Packaging was great with no damage. You can get the removal service HERE. Please share your experience, as well. It took a very long time to receive our E,. The buyers use your personal data to change your rates, send spam emails and targeted ads, and, for telemarketing calls. It is light weight and easy to hang. - Black / 46" x 12" / No Margaret Pederson, Great customer service as I made a change after placing order. verylight weight. White. A. luminum composite panel is comprised of two sheets of aluminum (metal) sandwiched to a reinforcedsynthetic core. We also have the salmon. Light weight, well packaged and easy to mount. Your time can be saved because all of the Discount Code from MetalPlex is collected on our site for you. Ill never buy from them again! The most beautiful piece and the best customer service I have ever received. The total will be charged to your card when the order is shipped. I made a mistake in the size I wanted in the order and realized it a couple of days later. Already recommended to company to several friends. I took a chance to see if Matt could create something for me so I sent him a few pictures of Mt hood and was blown away with the delivery! Companies can ask for reviews via automatic invitations. We have gained wide market popularity as our products are obtained from reliable vendors of the market, who use premium quality raw material in manufacturing these products. How did that happen? It has worked perfectly and everyone thinks its very attractive..Thank You.