What is KAY Outlet's return and refund policy? This complaint was posted by a verified customer. Whether youre looking for a special gift for someone special or a timeless piece of jewelry for yourself, Kay.com has something for everyone. Fun delivery. From long wait times on calls and emails that go unanswered to unhelpful staff when it comes to finding jewelry or answering questions about items - Kay . By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. Shortcut: Press 1, then press 1, the press 0 twice. January 25, 2023 by Ana Stanar. I love my Leo diamonds. Customer Service: 1-800-229-0364. Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Removed the interest and allow us to pay the final payment of $185.00. Kay Jewelers has resolved 87 complaints. That wasnt good enough, I needed to spend the $450 first, then theyd talk to me about upgrading. I just want to trade it in for something else. Both gifts from my husband were purchased at this store and I had the receipt. I called the store and asked for a district manager and they gave me a wrong number. Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. I have no clue why there are so many negative reviews. Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. When will my credit card be charged for my in-store pick up? If you enjoyed your shopping experience here, you can take a look at their membership program. Also bought Avery the bear for st Jude hospital great cause. There can be some limitations, so pay attention. The size was incorrect! Grab your savings right now. .left-navigation .nav-link a:hover, Find over 27 million businesses in the United States on The Official Yellow Pages website. Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. Thankyou Bri sincerly Angela C, Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC.From the first day I received outstanding customer service from the Associates and the store manager. I paid to have it fixed once and waited, so i think thats fair. These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. That's why we offer several ways to pay. durable and stronger than white gold. Contact us by mail or phone. KAY Outlet offers engraving on select merchandise. I am set to get married in two weeks. Shortcut: Press 1, then press 1, the press 0 twice. Please read reviews from customers as myself or I promise you that you will regret going to Kays. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This company is HIGHLY UNPROFESSIONAL. Sorry I didn't listen to my friends. I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. We always have a deal, from KAY Outlet Values to Clearance Jewelry and Retired Styles, you are sure to get a bang for your buck at KAY Outlet. I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. Credit & Financing. Strength in coaching and producing an environment where customer service and surpassing standards is at the . The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Let me trade up without spending $450 first. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. I am currently a very dissatisfied customer. Ring sizing service will take up to three additional business days. Affiliate disclosure: Hotdeals.com uses affiliate programs for Top of the Page, What is the difference between natural and lab-created stones? The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. It was 25% off. Kay Jewelers Customer Service; Kay Jewelers Customer Service Phone Number Phone Number: 1 (800) 527-8029. She was very nasty with me and at first refused to listen to the entire situation. After 30 days, your order will be returned to kay.com and your method of payment will be credited. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. This is a great jewelry store to get anything my wife wants. Text (855) 929 - 4190. They say I had 60 minutes and denied cancelation. I am currently experiencing the same issue! Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call. The Extended Service . I put my ring in bleach and ruined it. color: #515666; The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. KAY . They will tell lies, not return phone calls and not measure your finger properly for the sizing. How can they make sign that and dont release my ring? I ordered a pre owned ring on 11/28 and I received it by 12/6. You can contact their customer service team by phone at 1-800-539-0066 or by email at. Sunday: 10 AM 9 PM ET. With a wide selection of styles and prices, Kay.com is the perfect place to find the perfect piece of jewelry for any occasion. background: #515666; We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. Do not buy from them. Enter Street Address, City, State or Zip Code. See reviews below to learn more or submit your own review. The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. Color gemstone jewelry is not eligible for trade-in. How can we enhance your Kay experience today? I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. MORE+, Buy now! How do I know I can trust these reviews about Kay Jewelers? Original review: Feb. 26, 2023. Immediately after ordering, I realized my phone auto-corrected the address to her address but my state and zip. Once I completed my online purchase of the e gift card that was to be sent to my email address - i find out that it wont be sent to my for a minimum of 24 hours. MORE+, Save up to 10% OFF on KAY Jewelers items. Returning your KAY purchase is easy. Solitaire engagement rings are the perfect representation of your love and commitment. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kay Jewelers Customer Service. E-mail us at Kay credit customer service or call 1-800-877-3616. Top of the Page, Do you offer any warranties on your merchandise? Next, your jewelry will be repaired by our trained jewelers, who are trained to restore your piece with meticulous care. This ring constantly loses the diamond and have had multiple issue with it. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. As a long time customer, I feel like I have been rob. We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. Please note that all salary figures . Sunday: 12 PM 9 PM ET. In the pictures attached you can see screen shots of the sale price on 11/24/2022 and the last one shows my emailed receipt of the purchase price. Top of the Page, Why do you measure jewelry in millimeters? Both gifts from my husband were purchased at this store and I had the receipt. How will I know when my order is ready for pick up at my Kay Jewelers store? Corporate Phone Number: 1-800-877-8169. They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. The best part is that she did this on one of the busiest weekends for Kay Jewelers! Top of the Page, Do you have a trade-in policy? The Vice President, Bethany Spain will make up false information not to give a refund. 5 Ways To Personalize Your Anniversary Gift. Please try again. In case you didn't realize there was an alternative, the best phone number for Kay Jewelers customer support is 800-527-8029. I returned the earrings to the store on 2/26. 327 Granted, it was pre owned, but still. I have never bought any real gold that would break the way these pieces continue to break. All of our rings are sized to what has been determined is an average finger size. We're Available. How come they dont keep it in a safe or a common place for pick up? min-height: auto!important; Often, support service operators "redirect" customers to the site with a request to first . This complaint was posted by a verified customer. I still had the Diamond, so that was to remount & fix the prong. I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. Top of the Page, Can I have someone other than me pick up my order? Let me trade up without spending $450 first. Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. For payments and other help, contact Kay credit card customer support at 855-506-2499. With our free tools, you can check out the . We encountered an issue signing you up. Let us know in the comment section below! The whole experience has been awful, do not shop at Kay! No, one in the store informed us of a promotion for 18months. Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. I will never leave my ring in bleach again. *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. Store manager wouldn't exchange or refund. On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. That's a $1360 difference. Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. Kay Jewelers customer service and expertise. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. Don't worry, the conditions for using this coupon are very broad. Top of the Page, What is your policy regarding the gold supply chain? The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. Facebook. We were never notified about the incident. Top of the Page, What is the difference between white gold and platinum? About. Since your jeweler can't repair my ring, I would like to take my ring to a jeweler who can repair it, and have the repairs paid for by Kay. Found great customer service from Dustin and Xochitl and got a great deal. I never heard back. Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. I have never bought any real gold that would break the way these pieces continue to break. I have over 8 years of experience working in retail and customer service. Great Staff and very pleasent and helpful. No, there are no shipping charges applied to orders shipped to a store. This company is a SCAM with jewelry. Shop the latest and enjoy express delivery and free returns today. Hamilton, HM 11 Bermuda. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I hardly wear the ring, and Ive spent close to 14,000$ on it. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Do all rings come in the same size or are there different sizes available? You will know exactly when it will be delivered. I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. When will my credit card be charged for my in-store pick up? Desired outcome: When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. Positive and energetic Store Manager with drive to meet and exceed goals set by company. } Voyez comment nous le faisons et nous pouvons galement vous aider. I worked for 3 years in college. Top of the Page, If requested, can I have my merchandise gift wrapped at the store? There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. If requested, can I have my merchandise gift wrapped at the store? One pair was fine. Desired outcome: You can easily find current promotions and discounts on the homepage for you to use. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. Saturday: 9 AM 10 PM ET. Unsubscribe at any time. The price I paid in 2003. Guess what - NO REFUND! This review was chosen algorithmically as the most valued customer feedback. Clarendon House 2 Church Street. Mon. Wife wore the earrings once in January. They are really refusing to give me My money back.