Michele Weaver-Dugan, Regional Inspector General for Audit GAO reviewed DHS OIG management and operations from fiscal year 2015 through fiscal year 2020. Without addressing these and other long-standing management and operational weaknesses, DHS OIG is not well positioned to fulfill its oversight mission. Fax: (817) 385-2080, Phone: (303) 335-4201 (405) 522-5050, Background Investigations and Fingerprinting, Apply for Emergency Financial Assistance (TANF), Family Support Assistance for Children with Disabilities, Apply for Help with Utility Services (LIHEAP), Financial Help for Medicare and Medicines, Provide Protection for a Vulnerable Adult, Ombudsman (Advocacy for residents in Long Term Care facilities), Report Adult Abuse, Neglect and Exploitation. In the fall of 2022, DHS OIG issued its FY 2022 annual performance report and provided us with its FY 2023 annual performance plan and a strategic implementation plan to cover FY 2023-2026. several of OIG's 31 field locations to assist in investigating CBP-related employee misconduct allegations. (Recommendation 7), The Inspector General should develop and implement an updated performance management policy. This office is critical for ensuring independent and objective oversight of DHS. DHS OIG agreed with this recommendation. During fiscal years 2012 and 2013, the Department of Homeland Security's (DHS) Office of Inspector General (OIG) issued 361 audit and inspection reports that collectively cover key components, management challenges identified by the OIG, and relevant high-risk areas identified by GAO. In January 2022, DHS OIG provided official notification to DHS of their implementation of the new process, and this notification included a template for how DHS OIG will document disposition of technical comments. Privacy Policy | Legal Policies & Disclaimers | No Fear Act | Sitemap. A President-appointed Regional Director leads each office. Fax: (312) 886-0513, Phone: (303) 864-2000 The Wannamaker Building Myra Hamilton, Acting Regional Inspector General for Audit and Assistant Regional Inspector General for Audit, New York City Regional Office (New York), Philadelphia Regional Office/Office of Internal Audit Team (Pennsylvania). Publicly Released: Jun 03, 2021. 794.7788 401 W. Peachtree Street N.W. Espaol 1-401-272-8090. 4141 N. Sam Houston Parkway East #300 Houston, TX 77032 United States. Request a DHS speaker for speaking engagements, conferences, and other events. 500 12th St SW . Sam Nunn Federal Building In response, DHS OIG developed a dashboard tool to assist offices in using Project Tracking System data to monitor project milestones. 2400 N Lincoln Boulevard Office of Rehabilitation Services. (Recommendation 11), The Inspector General should implement a process for developing, reviewing, approving, and managing its organizational policies. Christopher Wilson, Assistant Regional Inspector General for Audit (Recommendation 19), The Inspector General should develop and implement a consistent process for DHS OIG program offices to coordinate with DHS to receive and respond to technical and management comments about Office of Audit and Office of Special Reviews and Evaluations work. Check-In Office. DHS OIG agreed with this recommendation. DHS Mailing Address Media Contacts Media inquiries and department press contacts. Field Office Location. We will continue to monitor and will assess implementation, including DHS's perspective on the standardization of the process. Operational and Support Components Department Leadership Biographies Answers to the most frequently asked question about DHS and its programs. . This defect was disclosed in the report filed by Relator with the Department of Homeland Security Inspector General ("DHS IG . provides assistance in criminal, civil, and administrative investigations conducted by OIG's Office of Investigations and the Department of Justice; oversees non-Federal audit activity, including conducting quality control reviews of audits of State and local governments, colleges and universities, and nonprofit organizations; and We will continue to monitor DHS OIG's efforts to address this recommendation. HHS Region 9 - San Francisco directly serves state and local organizations in Arizona, California, Hawaii, Nevada, American Samoa, Commonwealth of the Northern Mariana Islands, Federated States of Micronesia, Guam, Marshall Islands, and Republic of Palau. Field Office Location. With the implementation of this dashboard, DHS OIG leaders are better positioned to understand project time frames and strategically target any efforts to shorten time frames, ensuring that DHS OIG's work contributes to timely oversight. Share sensitive information only on official, secure websites. Our work on the management and operations of this office identified long-standing management weaknesses, including: Select your region below for information on your Regional Office andRegional Director. Your suggestions will be considered as the Office of Inspector General considers new projects. 200 Independence Avenue, S.W. Region covers Alabama, Florida, Georgia, Mississippi, South Carolina, Puerto Rico and the Virgin Islands. (Recommendation 5), The Inspector General should develop and implement a process to allocate human capital resources based on the organization's current and emerging strategic objectives and priorities, once DHS OIG establishes them in its strategic plan. DHS OIG senior leaders acknowledge that various challenges have contributed to these weaknesses, and have taken steps to begin to address some of them, as follows: These and additional weaknesses GAO identified are of particular concern given that OIGs need to maintain high standards of professionalism and integrity in light of their mission, according to quality standards for federal OIGs. Fax: (617) 748-3965, Phone: (312) 886-7050 126 Northpoint Drive Houston, TX 77060 United States (281) 774-4816. In February 2022, officials said that DHS OIG's Office of Innovation has implemented a shared tracking tool for monitoring tasks related to GAO's recommendations. Field Office Location. To make suggestions for audits, please contact us via one of the following methods: Suggestion Methods. Washington, DC 20528-0305, Whistleblower Retaliation Reports of Investigation, DHS-OIG.OfficeofLegislativeAffairs@oig.dhs.gov, Reasonable Accommodations Request Intake Form. No. . In October 2022, DHS OIG officials provided us with a demonstration of an internal dashboard tool that includes information connected to risk, such as budgetary information and past OIG work. Notably, some actions to fully establish these offices remain in process more than a year later. Fax: (404) 588-3871, Phone: (617) 748-3218 (202) 566-2549. Email. HHS Headquarters. We will continue to monitor actions to fully establish the offices created in April 2021 and DHS OIG's actions to evaluate the organizational structure in response to Recommendation 10. Find an Office Assistance Self-Sufficiency offices help with food benefits (SNAP), cash for families (TANF), child care assistance (ERDC), refugee services and domestic violence. We monitored reports issued from June 2021 through September 2022 and confirmed that all reports contained a compliance statement to identify the appropriate professional standards. Courthouse & Federal Bldg.915 Lafayette Blvd.Room 322Bridgeport, CT 06604 . 61 Forsyth Street, Room 19T30 Norm Robinson is the Assistant Administrator for the Field Operations Division within the Law Enforcement/Federal Air Marshal Service (LE/FAMS). Field Office Phone Number; ATLANTA FIELD OFFICE: 404-331-6111: BALTIMORE FIELD OFFICE: 443-263-1000: BIRMINGHAM FIELD OFFICE: 205-731-1144: BOSTON FIELD OFFICE: 617-565-5640: BUFFALO FIELD OFFICE: 716-551-4401: CHARLOTTE FIELD OFFICE: 704-442-8370: CHICAGO FIELD OFFICE . (215) 656-6900 HHS Region 8 - Denver directly serves state and local organizations in Colorado, Montana, North Dakota, South Dakota, Utah, and Wyoming. Gary Whitman, Regional Inspector General for Audit About Us . (312) 730-1620 Doral Hill, Assistant Regional Inspector General for Audit, Philadelphia Regional Office/Office of Internal Audit Team (Pennsylvania) (Recommendation 10), The Inspector General should implement a process to identify, analyze, and determine the appropriate response to risksthat is, the internal and external risks to achieving the organization's goals and objectivesonce DHS OIG establishes them in its strategic plan. Fax: (520) 620-7301, In memory of OIG Special Agent William "Buddy" Sentner I am forwarding this complaint to DHS-OIG as a routine referral in my official capacity as a DHS internal affairs agency employee. Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, Vermont, Virginia, Washington, D.C., and West Virginia. About DHS Contact Us DHS Mailing Address DHS Mailing Address Information on how to send mail to the Department of Homeland Security. Subsequently, through a contract with the National Academy of Public Administration (NAPA), DHS OIG implemented a strategic planning process outlined by NAPA to produce its FY 2022-2026 strategic plan, issued in July 2021. Look up email and mailing addresses, telephone numbers, help-desk support for web applications, instructions on how to report incidents, and more. In January 2023, DHS OIG issued an updated report review directive. Fax: (703) 413-1833, Phone: (404) 331-5928 State-of-the-art tools and technology assist OIG investigators around the country and help OI meet its goal of becoming the world's premier health care law enforcement agency. Menu; Search; En Espaol; Frequent leadership turnover and associated shifts in leadership priorities have contributed to DHS OIG's long-standing management and operational weaknesses and impeded efforts to address them. The Department of Homeland Security's (DHS) Office of Inspector General has faced work quality concerns, high leadership turnover, and more. Oklahoma Human Services Please direct all Congressional inquiries to OLA. We will continue to monitor DHS OIG's efforts to address this recommendation, including the use of time frame data to assess and report on annual performance over time. The Secretarys Regional Directors ensure the Department maintains close contact with state, local, and tribal partners and addresses the needs of communities and individuals served through HHS programs and policies. We prefer you use our Hotline Allegation Form, which allows you to report allegations in detail and to include relevant documents and other evidence. As we reported in June 2021, DHS OIG had taken steps to deliver performance management training, including training for supervisors in the summer and fall of 2020 and training for new hires from November 2020 through January 2021. Below you fill find contact information for those offices. DHS OIG agreed with this recommendation. Appointment notices will include more instructions for visiting USCIS facilities. Secure .gov websites use HTTPS 100 Penn Square East, Suite 502 (Recommendation 9), The Inspector General should evaluate the structure of the organization and clearly define the responsibilities of each division and program office to ensure they are aligned with the OIG's strategic objectives and priorities, once DHS OIG establishes them in its strategic plan. NOTE: If you choose to file a complaint via the mail and include documents supporting your allegation, do not send original documents, as they will not be returned. Inspector General; The White House; DHS Components; USA.gov; Mobile Menu Bar. field office Share. Information and guidance about COVID-19 is available at coronavirus.gov. If you have contacted other . To fully address this recommendation, DHS OIG will need to ensure sustainment and consistent implementation of its organizational performance management processes-specifically through completing its plan to replace its existing directive so that its policy framework aligns with the agency's current approach. Official websites use .gov Inspector General; The White House; DHS Components; USA.gov; Mobile Menu Bar. Fax: (303) 864-2004, Phone: (215) 717-2980 The Office of Innovation has cataloged organization policies and the corresponding responsible offices. These cooperative relationships ensure that our individual efforts are not in conflict and are properly coordinated. In addition to its headquarters in Washington, D.C., the OIG operates audit and investigative regional and field offices across the country. (Recommendation 20), As the Inspector General takes steps to implement recommendations in this reportand in doing so, transform the organization's management and operationsthe Inspector General should follow key organizational transformation practices. However, the April 2021 changes preceded DHS OIG's efforts to identify strategic objectives and priorities, which were established in a subsequent FY 2022-2026 strategic plan. In November 2022, DHS OIG issued an updated performance management policy and an accompanying handbook, both of which the Inspector General emailed to all employees. When possible, please use the following links and phone numbers when contacting the OIG: Hotline: Online Form 1-800-347-3756 Media and Congressional Inquiries: LaborOIGinfo@oig.dol.gov 202-693-7100 Members of the press who wish to be notified about OIG work, please email us at LaborOIGInfo@oig.dol.gov . EMAIL: DHS-OIG.OfficeofLegislativeAffairs@oig.dhs.gov, DHS Office of Inspector General/MAIL STOP0305 Organization. In August 2021, DHS OIG officials noted that the agency implemented organizational changes in April 2021 to ensure programs and offices were aligned to allow for efficiency and effectiveness in conducting the OIG's mission. Fax: (202) 616-4532, Phone: (202) 616-4620 In September 2022, DHS OIG officials told us they were developing a comprehensive organizational analysis document that would address functional responsibilities. In September 2022, DHS OIG officials said they had developed a draft Risk Register focused on internal and external risks, including those we identified in our report. In August 2021, DHS OIG officials said that the Office of Audits and Office of Inspections and Evaluations (formerly the Office of Special Reviews and Evaluations) have established target time frames and are assessing engagements against those time frames. In October 2021, officials provided a copy of the fiscal year 2022 annual performance plan, which includes steps related to the organizational transformation. An official website of the United States government. . or https:// means youve safely connected to the .gov website. Vacant, Regional Inspector General for Audit Official websites use .gov We employ more than 1,750 dedicated professionals comprised of auditors, investigators, evaluators, and support personnel. (Recommendation 1), The Inspector General should develop and implement a process to assess the nature, scope, and inherent risks of DHS programs as part of a risk-based planning system and to serve as the basis for its annual work plans and organizational performance management processes. HHS Region 3 - Philadelphia directly serves state and local organizations in Delaware, District of Columbia, Maryland, Pennsylvania, Virginia, and West Virginia. A lock Office of Inspector General - U.S. Department of Labor OFFICE OF INSPECTOR GENERAL Report waste, fraud, and abuse to the OIG Contact OIG Hotline 202.693.6999 800.347.3756 Fax: 202.693.7020 www.oig.dol.gov OIG Testimony Before House Committee on Ways and Means OIG Investigations Newsletter XLIII October 1, 2022 - November 30, 2022 Report financial crime by contacting a U.S. Secret Service Field Office. 1999 Bryan Street, Suite 1440 We are in the process of requesting documentation of how the agency's priorities inform these steps, such as how these priorities inform the shape distribution of the organization, particularly within divisions or other subject areas that align with the identified priorities. Available locations for. DHS OIG leaders discussed the ways in which they utilize the dashboard for high-level and individual project management, and how their routine use of the dashboard prioritizes timely and consistent data entry. 32 Old Slip, 26th Floor A lock Preventing Terrorism and Enhancing Security; Enforcing and Administering Our Immigration Laws; Funds Recovered /Deobligated:$12,914,996, Recoveries, Fines,Restitution, Asset Forfeiture:$71,793,867, Investigations Referred to Prosecution:95. Toll Free Call Center: 1-877-696-6775, Content created by Assistant Secretary for Public Affairs (ASPA), U.S. Department of Health & Human Services, has sub items, about HHS Family of Agencies, Advisory Committees, Task Forces & Initiatives, has sub items, about Budget & Performance, FY 2023 Annual Performance Plan and Report, FY 2022 Annual Performance Plan and Report, FY 2021 Annual Performance Plan and Report, has sub items, about Strategic Plan FY 2022 - 2026, Strategic Goal 1: Protect and Strengthen Equitable Access to High Quality and Affordable Healthcare, Strategic Goal 2: Safeguard and Improve National and Global Health Conditions and Outcomes, Strategic Goal 3: Strengthen Social Well-Being, Equity, and Economic Resilience, Strategic Goal 4: Restore Trust and Accelerate Advancements in Science and Research for All, Strategic Goal 5: Advance Strategic Management to Build Trust, Transparency, and Accountability. Our work on the management and operations of this office identified long-standing management weaknesses, including: Since fiscal year 2015, the Department of Homeland Security (DHS) Office of Inspector General (OIG) has not adhered to a number of professional standards for federal OIGs and key practices for effective management.