EMC EMC 0 0 10.1455 10.364 re To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. Learn more about our privacy policy. f Visit the Go Pass eligibility page for more information. Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. Pay With Clipper is the recommended fare payment method and offers ferry customers a discounted fare. HD 0UR K(EP%xg:#6(=VU-zTqwn?p This option helps you avoid paying for postage and is the most secure option. Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. Only registered Clipper cards are eligible for refunds. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . I have a whole collection of stored value transit cards from many places! You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream Key Clipper information translated to Spanish. For more information, including fines, please see Caltrain's fare evasion policy. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. Stanford University. endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC Be sure to review the paper ticket fare chart at the station. What can I do with an online Clipper account? It's just $3. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. /Tx BMC 0 0 10.1455 10.364 re If you ever lose your card, well replace it and restore your value for a $3 fee. f All rights reserved. E\\y\F@B.THH!*o* Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). Registration is easy, and its free. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream I dont think you can get back the basic Suica fee either. You can add value, see what's on your card, and see recent transactions. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream All rights reserved. EMC /Tx BMC For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. The refundmay take 4-6 weeks to process. Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. for more info). You will get a check in the mail at the address you provide. All rights reserved. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Mail the ticket(s)toBART's Treasury Department. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. For more information, call the BART Treasury at (510) 464-6841. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). H237402VH2P0P04341Qf& If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? EMC hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< Less than a cup of coffee. Unfortunately, the Clipper Card doesn't allow that. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . Can I have more than one card in my Clipper account? Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream How can I manage the account on their behalf? You wrote about Clipper freezing accounts. What can I do with an online Clipper account? However, each Go Pass user will only get two replacements per calendar year. Someone else may be able to use it. Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. This is the version of our website addressed to speakers of English in the United States. Pay With Getting dinner in Oakland this Fridaywill I get robbed? EMC Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Key Clipper information translated to Chinese. Prior to that he was an assistant sports editor at the paper from 1984-1987. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. A reader in a prior column thought $300 had disappeared from an account. endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream What a scam! OK to stay in Oakland for visit to San Francisco? Due to observed delivery issues this is a less secure option. If you don't want to deal with that, just pay the $3 to get the card. At your request, we can mail you a new card with your balance restored, typically within 2 business days. https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. A: Fire off an e-mail to clipper@bayareametro.gov. Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. EMC He started his journalism career as a sports editor in Iowa in 1975. Graduate students are not eligible for a free Go Pass after this date. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream If youre not paying with Clipper, please see an attendant for information about ticket purchase. EMC Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream The site navigation utilizes arrow, enter, escape, and space bar key commands. If you cannot tag your card successfully, try on another device. Refunds are subject to the fees in Section 10. Learn More about the future of clipper (external link). Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. For defective cards, no fees will be charged. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. https://www.clippercard.com/ClipperWeb/pay-with-phone. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream f /Tx BMC $16.99 10% off. No they don't keep cash at the stations. And Orca card. o Visa . But nobody did. /Tx BMC 0.749023 g What do you recommend for getting this resolved? EMC /Tx BMC E\\y\F@B.DHR!"g/ Email clipper@bayareametro.gov. It is not available to students or postdoctoral scholars at this time. For three bucks, just consider it a cheap souvenir. 0 0 10.146 10.364 re 0 0 10.146 10.364 re Clipper is committed to protecting your privacy. So take your balance down to $1.50. /Tx BMC Skip the side navigation menu and go to the main content. All Go Pass users should register their Clipper cards on Clippers website. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). How can I check my card balance or how much I was charged for a trip? f As others have said, you can get it on the Clipper phone app for free. /Tx BMC Visit our VTA Smart Pass page for more information. Will the toll lanes reduce traffic jams? E\\y\F@B.THH!*o* Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. f EMC Your session is about to expire due to inactivity. safe parking at hotels near Oakland Airport?? Use the app to manage your cards. 0 0 10.1455 10.364 re Refunds are subject to the fees in Section 10. f f Opens in new window. IMPORTANT: Clipper cards will hold funds for . . That will show you the cost of each trip. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. /Tx BMC Clipper cards will hold a maximum of $300. What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. Minimum monthly payments are required. Key Clipper information translated to Chinese. EMC It is available for free to eligible university, and hospital employees. For faster replacement, you also can pick up your replacement card at an in-person service location. EMC " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. What should I do if my card is lost or stolen? How would you improve Clipper? Pay With No service to Chase Center atthis time,stay tuned for updates. Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). o Discover . In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. 0 0 10.146 10.364 re (For example in NYC one can buy MetroCard at the airport without a fee.) Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. Q&A: Highway 101 express lanes opened Friday. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. /Tx BMC Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. H*2T0T3415Rf& If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If not, you can check your balance and add value to the card at a ticket machine before starting the journey. /Tx BMC How can I cancel my card and get a refund? /Tx BMC endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream For details about how to apply for a refund, download theClipper Cancellation Form. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. Get it back from them when you plan your next trip to San Francisco. 0.749023 g Credit Card Type (check one): o MasterCard . To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. The other option is a refund. /Tx BMC Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. 2020, Metropolitan Transportation Commission. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. Describe the situation, including your account information. Add only that total amount to your card. endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream For more information, please refer to our pre-tax payroll deduction web page. The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. /Tx BMC HD 0UR K(EP%xg:#6(=VU-zTqwn?p San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. H*2T0T3415Rf& endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream Then when you exit, Caltrains will tell you that you have a negative balance. Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. Then take a long joy ride on Caltrains. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. They are. We recommend that you do. /Tx BMC Tab will move on to the next part of the site rather than go through menu items. Yes, you can manage your account using the Clipper app and in your mobile wallet. The VTA Smart Passallows unlimited travel on VTA buses and light rail. 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream Registering your card protects your card balance and allows you to set up an online account. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. EMC HD 0UR K(EP%xg:#6(=VU-zTqwn?p Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. Other readers wrote of similar fears and refund frustrations. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Riders have 2 options for getting a refund: You can have multiple adult cards associated with a single account. For youth, seniors, people with disabilities and low-income adults. Roadshow. EMC Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream E\i\\ You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. A reader in a prior column thought $300 had disappeared from an account. If unsuccessful, your Clipper card may be defective or damaged. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. You can have multiple adult cards associated with a single account. If a Clipper card is not used for six months, it can be deactivated. Phone. EMC Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. Its also required if you want to set up automatic reloading. Clipper is a regional transit card that can be used on all transit in the Bay Area. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Authorize payment below. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. Orders will not load if your Clipper card balance is negative. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Clipper Refunds: Only registered Clipper cards, are available for refunds. If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. Otherwise, you will be logged out automatically. endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream $15.29. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Transit pass . If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. Otherwise, you will be logged out automatically. (visit our Chase Center Servicepage The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. I only pray theyre still there. endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p New. If do not tag on and/or off, you will be subject to citation. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream A: No. People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. EMC Does this mean my card is worthless and I might as well toss it?