arhaus customer service complaints arhaus customer service complaints

All of the pieces have held up well, despite heavy use. Are all of your products available online? Arhaus Furniture Customer service? The furniture and accessories really fits with our collective tastes. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. The pros: Artistically designed and elegant selection of distinctive lighting pieces. They have probably the most interesting and diverse high end furniture range in San Diego. I agree with all of the 1-star comments. And non of the back rests held shape they sagging and about 1/2 full now. The cushions didnt last 18 months. They did not question anything that we called. Know what you want before you order but seriously you can't go wrong buying at Arhaus. If I could give them zero star for customer service and follow up I would do it. We have enjoyed a wonderful experience working with the team at Arhaus. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are sold "as-is" and cannot be returned, or exchanged. The 2nd one got had a chip on the top and an off color board. With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Thank you to Daniel and Michael as well as the professional delivery team. From chandeliers, table/desk lamps, floor lamps, pendant lights, sconces, and flush mounts, Arhaus definitely has a special lighting piece that can add style and elegance to most spaces. The shipping invoice lists WF038-8 Silk Road Sandals - 8 For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. The moment we walked in we knew this store fit our style. National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. Very punctual and efficient. Debra Cleare helped us with bedroom furniture, accessories and tables. Customer service's response was that since they are natural wood, it is expected they will have natural variations. My experience here was terrible. We realize that Alyssa certainly did not need to take over our problems and she could have easily redirected us back to Northpark or to the corporate office but it has been her time and time again going above and beyond for us. I had a few hiccups with my personal choices and Arhaus totally accommodated my needs. Looking forward to replacing our coaches next. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. No problem with ordering, delivery etc. I ordered lamps and bedding. Does someone need to be home to accept my delivery? Claim your profile to access Trustpilots free business tools and connect with customers. It's for sure my favorite furniture store in San Diego! Key Responsibilities. The deliveries went smoothly and my purchases arrived quickly. and he said he has to contact with other department to handle this and have her call me back with details, but didn't hear from anybody for a week again. Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. Absolutely stunning store and I love all their merchandise! The pros: Nicely designed, modern sofas and sectionals. The. Go in and take a look, you'll be surprised at the quality, variety and the prices! One of my items will be a few weeks late, so the others hadn't been scheduled yet, so they split the order for me and now I'm getting the other items in the next week and will just wait a little longer for the last one. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. Thank you to Michael and Kat for helping me select the perfect furniture for my home. Laurie. I have been an Arhaus customer for twenty+ years. I was hesitant since it was a floor sample. I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! My residence wont be ready for weeks. Arhaus Furniture collections are for the entire home. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. The furniture is decent at best but totally not worth it with such poor service. Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. The pros: Beautiful selection of unique, quality dining furniture. Please contact Arhaus for details. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. Sign up for promotions, decorating tips and more from our team. My furniture was delivery at the end of July, the third party company came late August, we are now in October and I still have faulty furniture. They are a publicly traded company of over 2 billion dollars. May all benefit! The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. Delivery time is problematic with this company. It's was a big change but being empty nesters we felt it was time. I purchased several pieces of furniture from Arhaus. Our experts will share little-known and research-backed facts so you know which store will fit your unique home design project! Once you've made your decision, send back the rug swatches within 14 days for a full refund. Slipcovers: Arhaus vs. Ballard. When I finally came close to making a choice I showed him a picture of my family room. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. The pros: Delightful, handcrafted rugs that can enhance the style of your space. I should have looked here first but it was just a small purchase. Gorgeous product! He is honest and doesn't pressure you to purchase from Arhaus. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. The pillows are easy to wipe down too. I look forward to working with you in the redesign of our living room! They came in three weeks and the delivery guys were quick and efficient. Comenity Reviews. For the entire four-story shore house. Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. With a keen eye for details, love for . One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. The aesthetics of Arhaus is simply beautiful. Please have your order number available so that we may assist you more quickly. This issue is going on over a year. A 10% restocking fee will be applied. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. I have spoken to numerous managers, concierge managers and etc and so far nothing. Instructions to log into the Arhaus credit card account. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. I have been looking for a chandelier for a while and I had some time to kill before my movie so I wondered in. How much does Arhaus Furniture - Customer Service in the United States pay? She was amazing. When I came home from work that evening the entire place was put together. Highly suggest you check it out and give your home that fresh touch Arhaus provides. I do and I don't like this place. This is a follow up to my September 27, 2022 review. This was my first and last Arhaus experience. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. We picked the furniture, then we picked the material. I contacted Arhaus service and discovered that the warranty was only thirty days. I spent quite a lot of $, living room furniture, dining table and chairs, area rugs, and lighting. Do I need to create an account to order online? It needs to be done with a hand held attachment! We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. This is not something that I would have expected from a $3000 dining table. I will rather go to Bob's furniture. Some links on Slumber Search are referral links. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. I never received any paperwork from them confirming my purchase. After several emails and phone calls over a two-week period, I still do not have a return label. The Customer Service Rep Was Not Professional Train your staff in people skills, such as empathy and listening. I spend about $5k to purchase the patio furniture last December. Now, today, late November. You can prob get a $800 sofa on Wayfair thats better quality. I was "disconnected" by phone 3 times. No issues with ordering, delivery either. Purchased a console for my living room! I asked for 10% considering I spent all night upset with my experience. Own projects from concepting to delivery of final product. DO NOT BUY, RISKY. 60 days. 30 days: Bedding must be returned unused in the original product packaging. Michael is now my "furniture guy" and Kat is my "furniture gal." The 1st one we got was warped so it was replaced. Verification can help ensure real people write reviews about real companies. She is amazing!!!! Worst customer service ever, the sales associate lie to you about the delivery schedule. So it was that time of life again, furniture shopping time. My quality and service experience has been much better at Williams Sonoma brands and CB2. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. The space has a large open floor plan and I didn't know where to even begin. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. Kudos to Tracy the designer who helped us. Arhaus Furniture customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement. I will continue to work with her on future projects. I need to return the lamp and no customer service rep seems to know how to accomplish this task. They have moved my delivery date multiple times and can not commit to anything. Zero customer service. Known for their sleek online experience and modern styles, they also have 71 locations across the US. (It took me multiple visits to make final decisions on my purchases). See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. they are the one should respect and feel the same way if you really like you furniture you are selling. You can also visit one of our stores. My chairs also came in less than 1 week in perfect condition! To be removed from our postal mailing list, unsubscribe here. And the response from "Management " 3 months ago on Yelp asking that I contact them to resolve my issue well that resulted in more of the same - absolutely no response, crickets. Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. Arhaus furniture items typically feature materials such as solid wood, petrified wood, marble, all-weather wicker, rattan, glass, and crystal. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. Date of experience: 08 October 2022 When it comes to your own comfort, your own body is the only North Star. Extremely poor quality, I purchased a brand new sectional and it started piling really badly three months later. Arhaus don't manufacture their . Visit your local store today to schedule your complimentary design consultation! I love my beautiful, charming, cottagy apartment thanks to Arhaus. Tricia did an in home design consultation and was great at answering our questions and coming up with creative designs for our rooms! Definitely coming back to finish off my home! "We Are Very Disappointed with Arhaus quality and customer service. With unique and artistically designed dining pieces handcrafted by artisans from around the world, it's no wonder that dining furniture is one of the most popular finds at Arhaus. As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. I called to check on the order since we are entering the second week of April. The pros: Beautiful and interesting selection of coffee tables. Had to wait almost 2 month for a chairs and drawers. So we have one and they are still in the process of getting me the replacement for the broken chair. Never recommend to anyone. Overall I am I giving this a 4 star because of Tricia. General Contractor Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Remodeler Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Builder Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating The sandals are fine and what was ordered. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. You have helped in making my condo more of a home! A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? We are also Disappointed in the Taylor Sofa comfort and performance. All the dishes I paid full price for and I didn't get to use have since gone on sale. Love the pieces and well have them for a long time! Dont buy from Arhaus. A new customer service representative created another email to send to UPS. Arhaus Moves From "Nice" List to Buy List Arhaus, Inc. (NASDAQ:ARHS - Get Rating) - Analysts at William Blair increased their FY2022 earnings estimates for shares of Arhaus in a research report issued on Wednesday, March 1st.William Blair analyst P. Blee now expects that the company will earn $0.88 per share for the year, up from their previous estimate of $0.86. Reviews and acts upon all email and company communications; Be ready with your credit card. We'll be back! For as costly as the furniture the customer service is really bad. She took us to the second floor and when I got off the elevator I saw it immediately. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. Start with a fabric or finish swatch to ensure the perfect choice. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. Do you offer in-home design consultations? I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. They're awesome! Forget about it! Verition Fund Management LLC lifted its holdings in shares of Arhaus, Inc. (NASDAQ:ARHS - Get Rating) by 14.8% in the 3rd quarter, according to its most recent filing with the Securities and Exchange Commission.The firm owned 219,237 shares of the company's stock after acquiring an additional 28,275 shares during the quarter. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. I was not told this at order time. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. If you are not completely satisfied with your purchase, please contact us at 866.427.4287. Recently I attempted to locate some bedding at Arhaus that they no longer carried. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Arhaus Furniture has an overall rating of 2.7 out of 5, based on over 529 reviews left anonymously by employees. Mediocre over-priced inventory coupled with poor customer service is a recipe for failure. work. They sent one email in May to say my order was processing. I also got covers for when it snows here in Colorado. Its total bs. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. It was also replaced and the 3rd one also had an off color board. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded. A The website (URL) for Arhaus is: https://www.arhaus.com/store/leawood-ks/ Q How big is Arhaus? Insane. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. This rating has decreased by -10% over the last 12 months. If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. Our experience at Arhaus was nothing short of excellent from start to finish. For this reason, we will be purchasing the Tahoe & we will continue to work with David. The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. Never got it. Out butts hit the wood on the seat cushions. Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend.